Humana Healthy Horizons is Humana’s Medicaid plan, offered in states such as Florida, Indiana, Kentucky, Louisiana, Ohio, South Carolina and Virginia. Members manage coverage in the MyHumana account, earn rewards through Go365, and call the member services number on the back of their card. For example, Louisiana and Virginia members call 1-800-448-3810.
Key points
- Manage coverage in the MyHumana online account and app
- Earn rewards through Go365 for Humana Healthy Horizons
- Member services numbers vary by state, check the back of your ID card
- Complete your Health Assessment within the first 90 days for rewards
| Plan | Humana Medicaid (Healthy Horizons) |
| Member portal | MyHumana |
| Rewards program | Go365 |
| LA / VA member line | 1-800-448-3810 |
| FL enrollment broker | 1-877-711-3662 |
On this page
How to register and login
Set up your MyHumana account at humana.com to view plan information, download or order your member ID card, set communication preferences and change your primary care provider.
Registration takes a few minutes and only needs the details from your member ID card. You can also use the MyHumana app on any smart device for the same tasks.
Member services phone numbers differ by state, so use the number on the back of your card. Many state lines run Monday to Friday during daytime hours in your local time zone.
Plan
Humana Healthy Horizons provides full Medicaid coverage plus extra benefits and rewards. In some states, members who qualify for both Medicare and Medicaid can enroll in a Dual Special Needs Plan.
The plan emphasizes whole person care, covering physical and behavioral health along with everyday support benefits that vary by state.
How to activate
After enrolling, activate your benefits by registering MyHumana and completing your Health Assessment, sometimes called the HNA or HRA, within your first 90 days.
Doing this on time can earn you a reward through Go365, for example a set dollar amount credited after the assessment in your state.
Manage your benefits
Inside MyHumana you can change your PCP, order ID cards, set how the plan contacts you and track your Go365 rewards. Use Humana.com/FindADoctor to see in network providers.
Keep your address, phone and email current with your state Medicaid agency so you do not miss renewal notices, and report changes to the member line on your card.
Summary
Humana Healthy Horizons brings Medicaid coverage plus Go365 rewards into one MyHumana account. Register early, complete your Health Assessment, and call the number on your card for state specific help.
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