Sunshine Health is one of Florida’s largest Medicaid managed care plans. Members call 1-866-796-0530 (TTY 1-800-955-8770) and manage care through a secure account at sunshinehealth.com, where you can view your ID card, choose a primary care provider and check benefits.
Key points
- Member Services: 1-866-796-0530, TTY 1-800-955-8770, Monday to Friday
- Manage everything in your online account at sunshinehealth.com
- To pick or change a Florida Medicaid plan call Choice Counseling at 1-877-711-3662
- Specialty plans exist for serious mental illness, HIV, long term care and child welfare
| Plan type | Florida Medicaid managed care |
| Member Services | 1-866-796-0530 |
| TTY | 1-800-955-8770 |
| Member portal | sunshinehealth.com |
| Enroll or switch | Choice Counseling 1-877-711-3662 |
On this page
How to register and login
Create your account on sunshinehealth.com using the Member Login link. You will need your Sunshine Health member ID from your card to register and set a password.
After logging in you can view and order your member ID card, select or change your primary care provider, view claims, message the plan and complete your Health Assessment.
Plan
Sunshine Health offers standard Florida Medicaid coverage plus several specialty plans. These include Comprehensive Long Term Care, the Mindful Pathways plan for serious mental illness, the Power to Thrive plan for members living with HIV, and the Pathway to Shine plan for children in the child welfare system.
Which plan fits you depends on your age, income, family size and any special health needs.
How to activate
If you are newly eligible for Florida Medicaid, you activate your benefits by enrolling with a plan through the state Choice Counseling line at 1-877-711-3662, then setting up your Sunshine Health online account.
Once active, complete the Health Assessment in your account so the plan can match you with the right programs and tools.
Manage your benefits
From your account you can change your primary care provider at any time, request language help, view benefits and access the Krames health library and Teladoc telehealth.
If your personal information changes, tell Member Services at 1-866-796-0530 and report address changes to the Department of Children and Families at 1-866-762-2237 so you do not lose coverage.
Summary
Sunshine Health gives Florida Medicaid members one place to manage care. Save 1-866-796-0530 for live help and use your sunshinehealth.com account for cards, providers and benefits.
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