Published on Mar 04, 2023
www.indane.co.in LPG Id : Indian Oil Corporation (IOC) has launched the common number 7718955555 for Indane LPG refill booking across India. The number is available 24x7 for the customers for SMS and the Interactive Voice Response System
The current system of telecom circle-specific phone numbers for booking will be discontinued from October 31, 2020
Under the modified PAHAL scheme, LPG consumers can now receive subsidy in their bank account via two methods. Customers will be referred to as CTC or Cash Transfer Compliant once they join the scheme and are ready to receive subsidy into their bank accounts. The two options are:
Keep your Aadhaar card handy before you begin the process.
a) For Indane Gas consumers:
If you are Indane Gas consumer, you can find the IVRS number of your district at this link: http://indane.co.in/sms_ivrs.php
b) For Bharat Gas consumers:
If you are using Bharat Gas connection, visit the following link: www.ebharatgas.com/pages/Customer_Care/CC_IVRSInfo.html
Find the IVRS number for your district and just follow instructions
c) For Hindustan Petroleum(HP) consumers:
If you have an HP gas connection, go to this link
www.hindustanpetroleum.com/hpanytime and find the appropriate IVRS number and follow instructions.
Send a copy of your Aadhaar letter, mentioning your name, LPG consumer number, address and mobile number to your gas company. Visit the following links for the relevant addresses:
If your mobile number is registered with your gas company, all you need to do is visit the company’s website, find the relevant SMS number, and send an SMS requesting that your Aadhaar be linked in the prescribed format.
You can receive the LPG subsidy directly in your bank account even without linking your Aadhaar card. Here’s how you can do it.
Step 1: Download Form 4 or the ‘Mandate for Non-Aadhaar based LPG Subsidy Transfer’
( https://indane.co.in/images/Form4-LPG-Linking-Form-v2.pdf)
Step 2: Fill up the application and submit it to your LPG dealer.
You can book your Indane Gas cylinder within a minute and with just a few simple steps just as follows-
1. Go to Indane Gas booking page on Paytm
2. Enter your Consumer Number or Mobile Number or LPG ID
3. Select your Gas Agency
4. Click on Proceed
5. Select the mode of payment from Debit Card, Credit Card, Net Banking or UPI (UPI is only available on Paytm App)
6. Complete payment and you’re done with it
1. Visit the OMC websites
a. IOCL www.indane.co.in
b. HPCL www.hpgas.com
c. BPCL www.ebharatgas.com
2. Register themselves in the site if not registered already.
3. See the distributors in the cluster and their star rating in terms of refill delivery performance ( 5 Star- Excellent, 4 Star- Good, 3 star- Average, 2 Star- below Average and 1 star - Poor).
4. Choose the distributor of his Choice from the cluster.
5. The consumer will then receive an email confirming the registration and advising details of procedure.
6. In case of Intra-Company portability request, consumer has to just visit only the new distributor with copy of the email and get enrolled.
7. In case of Inter-Company transfer, as the equipment is not compatible across companies, consumer will need to visit the existing distributor and surrender cylinder and pressure regulator, collect refund/ transfer documents and then approach the Chosen distributor for reconnection by paying the same deposit as earlier.
8. No transfer fee or additional security deposit will be charged for transfer of connection under portability scheme.
9. Proactive electronic tracking of the portability request with escalation matrix and its closure is in place to ensure that a consumer does not have any difficulty in moving to the distributor of his choice.
1. Due to lack of competition attributed to the policy on exclusive area of operation and ceiling on maximum number of refills, currently there is no specific motivation for distributors in their monopoly market to expand and woo the customers. In other words, with most of the distributors customers being captive, they are not allowed to choose any other distributor. This would undergo a drastic change when portability is introduced.
2. Customers can switch from one distributor to another within the same cluster when portability is implemented. Link will be provided in the portal displaying the service levels of the distributors making it easier for the customer to choose his distributor.
3. Customer will be allowed to get transferred and get reconnection within the cluster of distributors, identified with common Area of Operation, intra and intercompany (across IOC-HPC-BPC).
4. Portability will bring in competition in the markets and thereby it will improve customer service.
5. The existing distributors not providing good customer service, for their survival will also gear up to offer the services for customer satisfaction and delight.
6. The overall efficiency in the LPG cylinder distribution and logistics will improve.
7. From mere distribution as a commodity, LPG cylinders would migrate to a competitive marketing environment.
