Published on Mar 04, 2023
cx.indianoil.in/webcenter/portal/customer : Indian Oil Corporation (IOC) has launched the common number 7718955555 for Indane LPG refill booking across India. The number is available 24x7 for the customers for SMS and the Interactive Voice Response System
The current system of telecom circle-specific phone numbers for booking will be discontinued from October 31, 2020
If the customer’s number is already registered in Indane records, IVRS will ask for the 16-digit consumer ID, which is mentioned on the customer’s Indane LPG invoices/cash memos/subscription voucher. On confirmation, the refill booking will be accepted.
If the customer’s mobile number is not available in Indane records, then one-time registration of the mobile number should be done by entering their 16-digit consumer ID starting with 7. This should be followed by authentication. On confirmation, the customer’s mobile number will get registered and LPG refill booking will be accepted.
Customers can login to website https://cx.indianoil.in or download IndianOil ONE mobile app for further updates.
You can book your Indane Gas cylinder within a minute and with just a few simple steps just as follows-
1. Go to Indane Gas booking page on Paytm
2. Enter your Consumer Number or Mobile Number or LPG ID
3. Select your Gas Agency
4. Click on Proceed
5. Select the mode of payment from Debit Card, Credit Card, Net Banking or UPI (UPI is only available on Paytm App)
6. Complete payment and you’re done with it
1. Visit the OMC websites
a. IOCL www.indane.co.in
b. HPCL www.hpgas.com
c. BPCL www.ebharatgas.com
2. Register themselves in the site if not registered already.
3. See the distributors in the cluster and their star rating in terms of refill delivery performance ( 5 Star- Excellent, 4 Star- Good, 3 star- Average, 2 Star- below Average and 1 star - Poor).
4. Choose the distributor of his Choice from the cluster.
5. The consumer will then receive an email confirming the registration and advising details of procedure.
6. In case of Intra-Company portability request, consumer has to just visit only the new distributor with copy of the email and get enrolled.
7. In case of Inter-Company transfer, as the equipment is not compatible across companies, consumer will need to visit the existing distributor and surrender cylinder and pressure regulator, collect refund/ transfer documents and then approach the Chosen distributor for reconnection by paying the same deposit as earlier.
8. No transfer fee or additional security deposit will be charged for transfer of connection under portability scheme.
9. Proactive electronic tracking of the portability request with escalation matrix and its closure is in place to ensure that a consumer does not have any difficulty in moving to the distributor of his choice.
1. Due to lack of competition attributed to the policy on exclusive area of operation and ceiling on maximum number of refills, currently there is no specific motivation for distributors in their monopoly market to expand and woo the customers. In other words, with most of the distributors customers being captive, they are not allowed to choose any other distributor. This would undergo a drastic change when portability is introduced.
2. Customers can switch from one distributor to another within the same cluster when portability is implemented. Link will be provided in the portal displaying the service levels of the distributors making it easier for the customer to choose his distributor.
3. Customer will be allowed to get transferred and get reconnection within the cluster of distributors, identified with common Area of Operation, intra and intercompany (across IOC-HPC-BPC).
4. Portability will bring in competition in the markets and thereby it will improve customer service.
5. The existing distributors not providing good customer service, for their survival will also gear up to offer the services for customer satisfaction and delight.
6. The overall efficiency in the LPG cylinder distribution and logistics will improve.
7. From mere distribution as a commodity, LPG cylinders would migrate to a competitive marketing environment.
