Quick answer: The live chart above shows Truist problem reports from users over the last 24 hours. If the report count is spiking, other users are likely facing the same issue right now. You can add your own report and leave a comment below with your city and the error you see.
Truist was formed by the merger of BB&T and SunTrust and is headquartered in Charlotte, North Carolina. Customers use the Truist app for checking, savings and Zelle.
What usually stops working
When Truist has problems, users most often report issues with:
- Truist app
- Online banking login
- Zelle transfers
- Bill pay
- Direct deposit
What to check on your side first
Before assuming an outage, restart the app, check your internet connection on another site, and try logging in from a browser instead of the app. If the chart above shows a spike in reports, the problem is likely on the bank’s side and usually resolves without any action from you. For account-specific issues such as a locked account or a blocked card, contact Truist support directly through their official website or the phone number on the back of your card.
Report your issue
Use the “I have a problem” button above to add your report to the live chart, and post a comment below describing what is failing for you. Mentioning your city, device and the exact error message helps other users confirm the scope of the problem.