Quick answer: The live chart above shows Prime Video problem reports from users over the last 24 hours. If the report count is spiking, other users are likely facing the same issue right now. You can add your own report and leave a comment below with your city and the error you see.
Prime Video is Amazon's streaming service bundled with Prime membership. Because it runs on Amazon's own cloud, wider AWS problems can take it down along with much of the internet.
What usually stops working
When Prime Video has problems, users most often report issues with:
- Videos not playing
- App not loading
- Purchase and rental issues
- Login problems
- Live sports stream failing
What to check on your side first
Before assuming an outage, restart the app, check your internet connection on another site, and try logging in from a browser instead of the app. If the chart above shows a spike in reports, the problem is likely on the bank’s side and usually resolves without any action from you. For account-specific issues such as a locked account or a blocked card, contact Prime Video support directly through their official website or the phone number on the back of your card.
Report your issue
Use the “I have a problem” button above to add your report to the live chart, and post a comment below describing what is failing for you. Mentioning your city, device and the exact error message helps other users confirm the scope of the problem.