Nintendo Error Code 2813-0002: How to Fix eShop Connection Issues

Updated: October 23, 2026 | Nintendo Switch Troubleshooting

What Does Nintendo Error Code 2813-0002 Mean?

You open Nintendo eShop to browse games or download digital content, but instead of the storefront, your console displays error code 2813-0002. It can be frustrating, particularly when you want to purchase a game or access something you already own.

According to Nintendo’s official support documentation, this specific error occurs during a temporary Nintendo eShop service outage.

The error is documented for Nintendo Switch, Nintendo Switch Lite, Nintendo Switch OLED Model, and Nintendo Switch 2.

Because the documented cause is a service interruption, the most effective first action is to check Nintendo’s service announcements rather than changing console settings.

Nintendo Error 2813-0002: Causes and Solutions

How to Fix Error Code 2813-0002

Step 1: Check Nintendo’s Official Server Status

Start by opening Nintendo’s official Network Status page in a web browser.

1. Visit the Nintendo Network Status website.
2. Look for Nintendo eShop maintenance or service outage announcements.
3. Read the posted details to identify affected services.
4. If an interruption is reported, wait until Nintendo restores the service.

Important: A service outage can affect access to Nintendo eShop even when your home internet connection is functioning normally.

Step 2: Wait Until Maintenance Ends

If Nintendo has confirmed an eShop interruption, waiting is the recommended solution.

There is no confirmed console-side workaround for a Nintendo eShop service outage associated with error 2813-0002.

Avoid repeatedly changing DNS servers, removing accounts, or resetting the console while a service interruption is ongoing. Those actions do not restore Nintendo’s servers.

Step 3: Open Nintendo eShop Again

Once Nintendo reports that maintenance or the outage has ended, return to your console.

1. Open the Nintendo Switch HOME Menu.
2. Select the Nintendo eShop icon.
3. Choose your Nintendo Account if prompted.
4. Check whether the storefront loads normally.

If the service has recovered, the connection may work without any changes to your console.

Step 4: Contact Nintendo Support if the Error Persists

What if Nintendo’s status page shows no maintenance, but you still cannot open eShop?

Nintendo recommends contacting support if the problem continues for an extended period and no relevant outage is listed.

Before contacting support, have the following information available:

• The exact error code: 2813-0002.
• Your Nintendo Switch model.
• When the error first appeared.
• Whether Nintendo eShop remains inaccessible.
• Whether an outage or maintenance notice is displayed.

Read Nintendo’s official error 2813-0002 support article.

Does Error 2813-0002 Mean Your Nintendo Switch Is Broken?

No. This error alone is not evidence that your Nintendo Switch hardware is defective.

Nintendo identifies the issue as a temporary Nintendo eShop service interruption. It is therefore important to distinguish an online service problem from a console malfunction.

For example, if you can use your console normally but cannot access eShop during a confirmed outage, the error does not establish that your device needs repair.

Should You Restart or Factory Reset Your Switch?

A restart is generally a low-risk action, but Nintendo’s official instructions for this exact error focus on checking the network status and waiting for service recovery.

A factory reset is not recommended for error code 2813-0002. Resetting your console does not resolve a Nintendo-side outage and can introduce unnecessary risks to local data and settings.

Similarly, deleting your Nintendo Account, changing your account region, or repeatedly modifying internet settings should not be treated as verified fixes for this specific error.

Can You Still Play Games During an eShop Outage?

A Nintendo eShop outage does not necessarily prevent you from playing games that are already installed on your console.

Games that support offline play may remain usable, subject to their normal licensing and software requirements.

However, features requiring access to Nintendo’s online services may be affected depending on which services are unavailable.

If your problem involves a different Nintendo error code, check the exact number before applying troubleshooting instructions. Similar-looking error codes can have different causes.

How Long Does Error Code 2813-0002 Last?

There is no fixed recovery time published for this error. The duration depends on the underlying service interruption and when Nintendo restores normal eShop operation.

Some maintenance events have announced schedules, while unexpected outages may not have an immediately available restoration estimate.

For the most reliable information, follow Nintendo’s official service announcements rather than assuming the problem will disappear after a specific number of minutes.

Official Sources and Further Reading

• Nintendo Support: Error Code 2813-0002
• Nintendo Network Status and Maintenance
• Nintendo Customer Support
• More Game Error Troubleshooting Guides

Editorial note: This guide is based on Nintendo’s published troubleshooting instructions. It does not claim that Nintendo eShop is currently experiencing an outage. Service availability should be checked directly on Nintendo’s official status page.