How do I Activate my Debit Card? – Neighborhood Credit Union
Use your Visa debit card everywhere worldwide that Visa cards are accepted with no annual fee. With My NCU Card Lock, you can quickly and easily turn off and turn on your debit card, report it lost or stolen, or cancel your card.
How do I activate my debit card?
Turn Off Your Debit Card
- Access Card Management.
- Find the debit card you want to turn off and locate the On/Off switch to the right of the card in Online Banking and directly below the card in the MyNCU Mobile App.
- Click on the switch to turn the card off.
- You will see that the debit card you turned off now has a Card Status Inactive and OFF.
Turn On Your Debit Card
- Access Card Management.
- Find the debit card you want to turn off and locate the On/Off switch to the right of the card in Online Banking and directly below the card in the MyNCU Mobile App.
- Click on the switch to turn the card on.
- You will see that the debit card you turned on now has a Card Status Active and ON.
Report Your Debit Card Lost or Stolen
- Access Card Management.
- Find the debit card you want to report and select the Report Lost/Stolen button in online banking or the Report Lost/Stolen tab in the MyNCU Mobile App
- Make selections noting any fraudulent activities, lost PIN, and/or new card request.
- Select Report.
Note: your card will be deactivated and will disappear from Debit Card Lock. It cannot be restored.
Cancel Your Debit Card
- Access Card Management.
- Find the debit card you want to report and select the Cancel Card button in online banking or the Cancel Card tab in the MyNCU Mobile App
- Select Cancel Card.
- Confirm by selecting Yes, cancel card.
Note: your card will be deactivated and access will disappear. It cannot be restored.
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