help.bally sports.com Bally Sports Help : Solving Bally Sports App Issues
If you see a blank screen on Bally Sports App, please make sure you have pressed the play button for your video and wait a minute or two. If you still cannot play the video, then your issue may be due to the following:
Low Memory
If your computer has less than the minimum 512 MB of memory or you are running many applications at the same time; please close other applications before playing a video.
Low Bandwidth
It is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Contact your internet provider if you suspect you are getting less than this speed.
The video doesn’t look good — it’s freezing, skipping, or just won’t play. What can I do?
Bally Sports features adaptive playback which dynamically adjusts the quality of the video stream you receive based on the speed of your connection. If your connection speed fluctuates (many factors can contribute to this such as network congestion during peak times and other devices sharing your connection) Bally Sports detects this and lowers the quality of the video stream to ensure you can continue viewing the content without interruption.
If you encounter any of these problems, here are a few things you can try:
Mobile
Disable memory intensive applications.
Move to a location with better network connectivity.
Close and re-open Bally Sports.
Desktop
Refresh your browser or close it and open it again.
Make sure your computer is up to date with the latest patches and your video card’s drivers are current.
You can also disable hardware acceleration as it can cause choppy video playback or increase virtual memory as it can improve video playback.
Streaming troubleshooting
If you’re experiencing streaming problems, please try the following troubleshooting suggestions:
- Broadcasting restrictions apply in each region, so check that you are not trying to watch a game which is blacked out in your region.
- Try clearing your Cached Data, Cookies and Browsing History from your Browser. Links for instructions for the most commonly used browsers are:Chrome: https://support.google.com/chrome/answer/95582?hl=enFirefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Internet Explorer: https://support.microsoft.com/en-gb/help/17438
Safari: https://support.apple.com/en-in/guide/safari/sfri47acf5d6/mac
- As problems may be caused by a slow internet connection or by the current download bandwidth of your Internet connection. Try a speed test and then check with your Internet provider if the results are lower than expected
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