The “error refreshing orders” message on the Shipt app can indicate a few different issues, but it often points to a problem with your shopper account.
Here are things you can try to resolve it, plus what to do if it’s on Shipt’s side:
🛠️ What you can try
Try these in order — sometimes just one of them fixes it:
Step |
Action |
Why it might help |
|---|---|---|
| 1 | Close & re‑open the app / force close from recent apps | Clears temporary glitches. |
| 2 | Log out, then log in again | Resets your session and tokens. Many users report 401 errors that get cleared by relogging. |
| 3 | Restart your phone | Sometimes OS-level network or cache issues are reset. |
| 4 | Reinstall the app | If the app’s data/cache is corrupted, a fresh install can fix it. |
| 5 | Switch network / disable Wi-Fi / try cellular | Sometimes Wi-Fi causes connectivity issues. Some users said turning off Wi-Fi fixed the error. |
| 6 | Disable 5G (if using mobile data) | One user noted “disable 5G — Shipt and 5G don’t like each other.” |
| 7 | Wait a little and try again | If it’s a server-side glitch, it may resolve itself. Shipt sometimes has outages or backend issues. |
Also Read : Error Authenticating with Venmo
⚠️ When it’s likely on Shipt’s side
If you’ve tried all of the above and still see the error, it could be an outage, server issue, or internal bug. Signs include:
-
Many users reporting similar errors at the same time.
-
Error codes like 401, 403, 503, or 520 are common in reports.
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The app’s status check says no outage (sometimes status pages lag behind user reports)
-
Problems happen even after reinstalling and resetting network.
If you encounter this error, it’s recommended to check your email for any communications from Shipt regarding your account status, a refresher course, or a temporary suspension.
