Setting up Virgin TV Ireland with Broadband and Homephone

10/05/2022 Freddy news 1
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Setting up Virgin TV Ireland with Broadband and Homephone

First, choose the right setting-up guide

Check you have the right equipment

  • x3 Co-ax cable
  • x1 Co-ax splitter
  • x1 Virgin TV remote
  • x1 Virgin TV set top box
  • x1 Set top box power cable
  • x1 HDMI cable
  • x1 Hub power cable
  • x1 Hub modem
  • x1 Telephone handset
  • x1 RJ11 Telephone cable (Standard telephone cable)

Connect to the outlet

Note that two of the co-ax cables will have two red ends. Take one of these cables and connect one end to the right hand side port of your Virgin Media wall outlet. The wall outlet will be the white plastic box fixed to your internal wall – typically in your living room. This should have a Virgin Media logo, but older ones may have NTL or UPC logos.

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The right hand side port will have a screw on threaded head while the red end of the cable won’t but it’s OK, just push the cable head on over the screw threads; it’ll just take a little pressure to fit on over the port, but it’s designed that way.

Now take the opposite end of that cable and connect this to the co-ax splitter. The correct port to use on the splitter is the side which has only one co-ax port.

Connect to the TV box

Take the co-ax cable which has both a blue end and a red end, then push the blue end into the co-ax port on the back of your Virgin TV set top box.

Next take the red of the cable end and push this on to the port on the co-ax splitter marked Set Top Box. Connect one end of the HDMI cable to the set top box and the other end to the HDMI port on your TV set.

Connect to the Hub/Modem

You should now have only one co-ax cable remaining, this will have two red ends. Take one end and push this on to the remaining co-ax port on the splitter marked Cable Modem and push the opposite end of the cable on to the co-ax port on the back of your Hub.

Power up your TV box

Next you need to connect the set top box power cable to the back of the set top box. The other end connects to the nearest electrical outlet. Once complete just flip the A/C power switch on the back of the set top box into the On position – that’s the one with the ‘I’ symbol.

Turn your TV on

Power up your TV and set top box, and make sure your TV is on the correct AV channel – try HDMI 1 or HDMI 2. If it didn’t do this automatically you can use the Source button to change this.

Remove the orange tab from the remote control and press the Box standby power button at the top right. The box should now run through a start up routine and you may hear its fan spinning. A graphic onscreen as the box loads up. You’ll see a language selection – highlight English and press OK on your remote.

The next message onscreen will ask if you would like the box to suggest personalised content for you. We’d recommend selecting Yes to this, as the Virgin TV box will review what you like to watch and give you suggestions.

The next screen will now ask you to set the standby power usage. We recommend using High standby power mode as this ensures all services will continue operating when the box is in standby.

Power-up your Hub

Now you need to connect the modem power cable to the back of the Hub itself, and the other end to the nearest plug socket. When you’re done, flip the A/C power switch on the back of the Hub into the On position – that’s the one with the ‘I’ symbol.

Your Hub will now go through a boot-up process and this can take approximately five mins. Once it’s complete, you’ll see only one solid white light displayed on the front panel.

Connecting to your WiFi network

Take a look under your Hub modem. There’s a white sticker here with your WiFi network name and password. Note both these down as you will need them in a minute.

britbox.com/connect/fetch : britbox.com/connect/telstra

Look for available wireless networks on your device. Once you can see the list of available networks you need to identify which is yours – when you choose it, it will ask you for your network password which you just noted down.

Connecting your landline

To connect your home phone, take one end of your RJ11 telephone cable and connect this to the port labelled Tel 1 on the back of your Hub. Then plug the opposite end of that cable into the telephone port on your phone.

Important: Landline devices are not supplied by default with our bundles, but most of the common ones can be connected and used with our set ups.

All done!

That’s it! You’re ready to use your Virgin TV, Broadband and Home Phone service.

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