XBox Refund Request : Xbox How To Refund A Game
If the XBox refund request is approved, you’ll see it being processed on your Microsoft account, and you’ll no longer be able to access the digital game product.
It realise that digital game product purchases do not always go as planned. When this occurs, you will assist with requesting a refund. Refunds are typically issued for requests meeting the following criteria:
- Requests are made within 14 days of the purchase date.
- Requests are for games in which you haven’t accumulated a significant amount of play time.
If the refund request is approved, you’ll see it being processed on your Microsoft account, and you’ll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited.
Check out additional eligibility details, guidelines, and resources below.
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Refund Eligibilty
• Refunds are typically issued for requests made within 14 days of the purchase date for games in which you haven’t accumulated a significant amount of play time.
• For single-use items (like consumables and in-game currency), your request is likely eligible only if the consumable was not redeemed or used.
• There are often limits on the number and type of refunds allowed and the monetary compensation that we can provide to each purchaser in a given year
• If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund
• We provide digital game product refunds as part of a consistent and reliable buying experience. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally required.
Protect your account
Protect your account so others can’t make purchases without your approval. It can sometimes refund unapproved purchases but can’t guarantee one
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What’s covered under digital game products
Refunds for digital games include Microsoft Store digital game offers, Xbox apps (excluding movies and TV apps), digital gaming bundle offers, digital game durable content, and some digital game consumable content, whether made available through the Xbox console, on your PC, or on your mobile device.
If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at:
Order history
After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see:
Pre-order Xbox digital games in the Microsoft Store
You can keep track of pre-ordered games—and anything else you’ve purchased through the Microsoft Store—by signing in to your Microsoft account. From there, select the Payment & billing tab, and then select Order history. This page allows you to easily view and manage your pre-orders in one place.
Visit the links below to find out about refunds for other types of products:
Xbox subscription cancelations and refunds
Help with giving digital games as gifts
Note that if you purchased content that isn’t working, check the Xbox status page for any issues that may prevent you from playing, and try troubleshooting the problem before making a request for a refund
