If you’re wanting to submit a new electricity or gas connection request (e.g., for a new home, building site, or moving into a property) with Origin Energy in Australia, here’s exactly how to proceed:
🛠️ How to Connect a New Energy Service with Origin Energy
1. Use Origin Connect Portal
This is Origin’s online system designed for builders, tradies, and homeowners to submit and track new service requests. You can:
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Register for Origin Connect
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Submit a new connection request (electricity, gas, meter installation, changes)
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Track progress and receive updates
2. Submit a Connection Request Form
If you prefer not to register, you can use the New Connection Request Form available on Origin’s website:
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Complete a “Request for a new energy account” form
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Submit it with required documentation (e.g., property owner details)
3. Meter Installation & Timeframes
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For electricity in ACT, NSW, QLD, and SA: Origin arranges meter installation within 6 business days after your site is ready.
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Meter costs and gas line fees (e.g., in VIC, standard charges between $1,700–$2,200) apply.
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4. Track Your Request
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Via Origin Connect: access real-time status, messages, and updates.
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Without it: you’ll get email or SMS updates as your request moves forward.
5. Moving House? Use Origin’s “Move Promise”
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Let Origin know by 1 pm the business day before your move to aim for next-business-day electricity connection and up to 3 days for gas.
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Eligible for up to $400/day credit if they miss the connection date.
6. Contact & Support
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📞 Call 1300 137 932 for new meter or connection support (Mon–Fri, 8 am–5 pm AEST).
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For broader customer support (moving, billing, solar, LPG): Call 13 24 61 (Mon–Fri, 8 am–6 pm) or use live chat, app, My Account, or website form.
🗓️ Step-by-Step Summary
| Step | Action | Method |
|---|---|---|
| 1 | Register or use Origin Connect | Online portal |
| 2 | Fill out new connection form | Website/PDF |
| 3 | Provide property/account owner details, site readiness | Required |
| 4 | Await meter installation (6 business days typical) | Email/SMS/portal tracks |
| 5 | Follow up if needed | Contact via phone/chat |
| 6 | Enjoy energy service! | Starting on your connection date |
✅ Tips
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Ensure your site is ready and accessible.
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Submit forms early to avoid delays.
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For multiple properties/site builds, consider a Multi-site Agreement to streamline request billing.
