www myflorida com accessflorida : Florida Department of Children and Families
The ACCESS Florida system allows customers to connect with their public assistance information 24/7, through the online application and MyACCESS Account at www.myflorida.com/accessflorida/.
Your User ID can be used to access both the ebtEDGE Cardholder portal and ebtEDGE Mobile Application available in the Google Play or Apple App Store to access your account balance or review your transaction history.
The Automated Community Connection to Economic Self-Sufficiency (ACCESS) is a programme run by the Florida Department of Children and Families. Through the ACCESS Florida web application and MyACCESS Account, users have constant access to their public assistance information.
EBT Card Issuance
- First time benefit recipients will be mailed an EBT card with instructions on use.
- If you received benefits in the past 25 months and still have your EBT card, you can still use that card.
- If you are reapplying for benefits and no longer have your EBT card or your card has expired, please contact EBT customer service at 1-888-356-3281 for a replacement. You may call EBT Customer Service at any time. Another EBT card is not automatically mailed to you when your case is approved.
- Your EBT Card will arrive in 5 – 7 business days
- If your card has been cancelled or has expired it cannot be used and will need to be replaced.
Using your Card
- You can use your EBT card at locations that display the QUEST logo and supported remarks such as “EBT Accepted Here”
- Sales tax cannot be charged on items bought with SNAP benefits.
- Cash benefits can be withdrawn at ATM’s displaying the Quest Logo
- Cash Benefits can be withdrawn with no ATM fees at the below locations:
• Bank of America
• Chase
• Citibank
• Bank of West
• Capital One
• Flagstar Bank
• Presto
• S Bank
• Wells Fargo - Items can be purchased with cash and cash back with a purchase is allowed where available.
- Cash benefits cannot be used outside of the State of Florida for more than 30 days
- Food Assistance can be used in all 50 states
Trafficking in Benefits is ILLEGAL!
If you are convicted of trafficking in food assistance benefits of $500 or more, you will be disqualified permanently. Trafficking of food assistance includes:
- Buying, selling, stealing, or exchanging benefits for cash;
- Exchanging firearms, ammunition, explosives, or illegal drugs for benefits;
- Buying sodas, water, or other items in a container to get the cash deposit;
- Buying an item with food assistance and then purposely selling the item for cash; and
- Trading cash for items paid for with food assistance benefits. If you are convicted of these acts, depending on the severity, you may be fined up to $250,000, imprisoned for up to 20 years, or both.
Checking Your Balance
The best way to know your balance(s) is to refer to your last receipt. You may also obtain your balance by logging on to the EBT Cardholder Portal.
Or by calling the EBT Customer Service number (1-888-356-3281) on the back of your card. After you enter you sixteen (16) digit EBT card number you will hear your current food assistance or cash account balance(s).
You can also check at an ATM or POS machine.
Helpful hints:
- If your benefits have not been deposited into your account please go to www.myflorida.com/accessflorida.
- Benefits are only deposited once a day, by 6 am
- Unused benefits will rollover each month.
- Accounts without purchases or returns will expire after 274 days.
