www.lebara.com.au Activate SIM : How to Activate Lebara SIM
Activating a new prepaid SIM
After you purchase a Starter Pack, you have 60 days to activate your SIM before it expires. When you activate the SIM, you’ll need to provide us with your name, address, email address and valid identification.
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If you do not have any of the above ID Types, you can use the approved credit card for ID verification and there would be a pre-auth charge on your account of $1.00 which would be reversed to the same account.
If you’re not an Australian resident, an international passport is another identification we accept
If you don’t have any of the above types of ID, you can also use your Credit Card (this form of ID will incur a pre-authorization charge of $1.00 on your credit card for verification purposes
Activating online:
Simply click on the link below and follow the prompts on the page to activate your Lebara SIM pack.
Activating over the phone
You can call us at 126122 or 1300126122 and our friendly staff would be more than happy to help you with the activation.
How do I activate a Lebara plan?
You can see the 30 days rolling SIM Only Plans here. If you want to see all the prepaid plans, go here. When you’ve chosen one, you can activate it from our website or by logging in to your MyLebara account.
How do I renew my plan?
If you have the correct balance on your Lebara SIM card, prepaid plans are renewed automatically
An SMS is sent reminder or an email if you purchased the plan online, before your plan renews automatically. If you don’t want to renew your plan, follow the prompts in the SMS
If you bought your plan online, you can choose to disable auto renew on MyLebara
What if I don’t have the correct balance?
If you don’t have enough funds for automatic renewal, you’ll receive an SMS alert letting you know your plan won’t be renewed. If you want to add a new plan, you’ll need to top-up and text the opt in code of the plan to 38885.
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How do I check the balance of my plan?
To check the balance of your plan, log in to your MyLebara account online or via the app. You can also dial 5588 to listen to your plan and credit balance.
How do I activate my voicemail?
Voicemail is automatically activated on your SIM card.
Want to listen to your messages or personalize your greeting?
Dial 121 and follow the instructions
If you’ve deactivated your voicemail and would like to reactivate it, dial 1211
You can find our latest voicemail rates here
How do I listen to my voicemail from a different number?
Dial +447836121121 and enter your four-digit security code.
If you haven’t set up your security code, call 121 and follow the automated voice instructions.
How do I deactivate voicemail?
Dial 1210 from your Lebara number and press the call button.
How can I turn on call forwarding?
Unfortunately, Call Forwarding isn’t available at the moment.
How much does it cost to use voicemail?
Calls to voicemail are charged at national PAYG rates. If you have a plan with UK minutes, voicemail calls will come out of your plan’s minutes.
