{"id":96488,"date":"2025-10-07T16:18:35","date_gmt":"2025-10-07T10:48:35","guid":{"rendered":"https:\/\/www.seminarsonly.com\/news\/?p=96488"},"modified":"2025-10-07T21:47:16","modified_gmt":"2025-10-07T16:17:16","slug":"commbank-app-not-working-fix-commonwealth-bank-down","status":"publish","type":"post","link":"https:\/\/seminarsonly.com\/news\/commbank-app-not-working-fix-commonwealth-bank-down\/","title":{"rendered":"Commbank App Not Working Fix | Commonwealth Bank Down"},"content":{"rendered":"<h3 data-start=\"0\" data-end=\"203\"><span style=\"color: #008000;\"><em>If the <strong data-start=\"7\" data-end=\"52\">CommBank (Commonwealth Bank of Australia)<\/strong> app is not working or showing \u201cUnable to Show Balance,\u201d here\u2019s a step\u2011by\u2011step guide to troubleshoot the issue + what to do if it\u2019s a bank-wide outage.<\/em><\/span><\/h3>\n<hr data-start=\"205\" data-end=\"208\" \/>\n<h2 data-start=\"210\" data-end=\"256\"><span style=\"color: #800000;\">\ud83d\udd0e 1. Check whether it\u2019s a bank-wide outage<\/span><\/h2>\n<p data-start=\"258\" data-end=\"332\">Before doing fixes on your device, confirm if the problem is on their end:<\/p>\n<ul data-start=\"334\" data-end=\"802\">\n<li data-start=\"334\" data-end=\"476\">\n<p data-start=\"336\" data-end=\"476\">Visit <strong data-start=\"342\" data-end=\"387\">CommBank\u2019s service status \/ incident page<\/strong> \u2014 they post updates when services are disrupted.<\/p>\n<\/li>\n<li data-start=\"477\" data-end=\"586\">\n<p data-start=\"479\" data-end=\"586\">Check <strong data-start=\"485\" data-end=\"501\">Downdetector<\/strong> or similar outage trackers for user reports.<\/p>\n<\/li>\n<li data-start=\"587\" data-end=\"665\">\n<p data-start=\"589\" data-end=\"665\">Look at social media (Twitter\/X, Facebook) for reports of \u201cCommBank down.\u201d<\/p>\n<\/li>\n<li data-start=\"666\" data-end=\"802\">\n<p data-start=\"668\" data-end=\"802\">News recently reported a major outage affecting CommBank\u2019s online services around Oct 2, 2025.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"804\" data-end=\"978\">If there is an outage, you\u2019ll need to wait for the bank to restore services. You can still use physical debit \/ credit cards, ATMs, etc.<\/p>\n<hr data-start=\"980\" data-end=\"983\" \/>\n<h2 data-start=\"985\" data-end=\"1028\"><span style=\"color: #800000;\">\ud83d\udee0 2. Troubleshooting steps on your side<\/span><\/h2>\n<p data-start=\"1030\" data-end=\"1113\">If there\u2019s no reported outage (or even if there is, once it\u2019s restored), try these:<\/p>\n<div class=\"_tableContainer_1rjym_1\">\n<div class=\"group _tableWrapper_1rjym_13 flex w-fit flex-col-reverse\" tabindex=\"-1\">\n<table class=\"w-fit min-w-(--thread-content-width)\" style=\"height: 465px;\" width=\"985\" data-start=\"1115\" data-end=\"2131\">\n<thead data-start=\"1115\" data-end=\"1136\">\n<tr data-start=\"1115\" data-end=\"1136\">\n<th data-start=\"1115\" data-end=\"1122\" data-col-size=\"sm\">\n<h3><span style=\"color: #000080;\">Step<\/span><\/h3>\n<\/th>\n<th data-start=\"1122\" data-end=\"1136\" data-col-size=\"lg\">\n<h3><span style=\"color: #000080;\">What to Do<\/span><\/h3>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody data-start=\"1147\" data-end=\"2131\">\n<tr data-start=\"1147\" data-end=\"1247\">\n<td data-start=\"1147\" data-end=\"1151\" data-col-size=\"sm\">1<\/td>\n<td data-start=\"1151\" data-end=\"1247\" data-col-size=\"lg\"><strong data-start=\"1153\" data-end=\"1171\">Update the app<\/strong> \u2014 go to App Store \/ Google Play and see if there\u2019s an update for CommBank<\/td>\n<\/tr>\n<tr data-start=\"1248\" data-end=\"1320\">\n<td data-start=\"1248\" data-end=\"1252\" data-col-size=\"sm\">2<\/td>\n<td data-start=\"1252\" data-end=\"1320\" data-col-size=\"lg\"><strong data-start=\"1254\" data-end=\"1278\">Force close &amp; reopen<\/strong> \u2014 fully close the app and open it again<\/td>\n<\/tr>\n<tr data-start=\"1321\" data-end=\"1379\">\n<td data-start=\"1321\" data-end=\"1325\" data-col-size=\"sm\">3<\/td>\n<td data-start=\"1325\" data-end=\"1379\" data-col-size=\"lg\"><strong data-start=\"1327\" data-end=\"1345\">Restart device<\/strong> \u2014 sometimes a fresh start helps<\/td>\n<\/tr>\n<tr data-start=\"1380\" data-end=\"1478\">\n<td data-start=\"1380\" data-end=\"1384\" data-col-size=\"sm\">4<\/td>\n<td data-start=\"1384\" data-end=\"1478\" data-col-size=\"lg\"><strong data-start=\"1386\" data-end=\"1415\">Check internet connection<\/strong> \u2014 switch between Wi-Fi \/ mobile data; see if other apps work<\/td>\n<\/tr>\n<tr data-start=\"1479\" data-end=\"1608\">\n<td data-start=\"1479\" data-end=\"1483\" data-col-size=\"sm\">5<\/td>\n<td data-start=\"1483\" data-end=\"1608\" data-col-size=\"lg\"><strong data-start=\"1485\" data-end=\"1510\">Clear cache (Android)<\/strong> \u2014 if on Android, go to app settings \u2192 storage \u2192 clear cache (don\u2019t clear data unless necessary)<\/td>\n<\/tr>\n<tr data-start=\"1609\" data-end=\"1689\">\n<td data-start=\"1609\" data-end=\"1613\" data-col-size=\"sm\">6<\/td>\n<td data-start=\"1613\" data-end=\"1689\" data-col-size=\"lg\"><strong data-start=\"1615\" data-end=\"1636\">Reinstall the app<\/strong> \u2014 uninstall and then reinstall from official store<\/td>\n<\/tr>\n<tr data-start=\"1690\" data-end=\"1801\">\n<td data-start=\"1690\" data-end=\"1694\" data-col-size=\"sm\">7<\/td>\n<td data-start=\"1694\" data-end=\"1801\" data-col-size=\"lg\"><strong data-start=\"1696\" data-end=\"1727\">Login via browser \/ NetBank<\/strong> \u2014 try using web version to check your balance or confirm if login works<\/td>\n<\/tr>\n<tr data-start=\"1802\" data-end=\"1893\">\n<td data-start=\"1802\" data-end=\"1806\" data-col-size=\"sm\">8<\/td>\n<td data-start=\"1806\" data-end=\"1893\" data-col-size=\"lg\"><strong data-start=\"1808\" data-end=\"1831\">Disable VPN \/ proxy<\/strong> \u2014 if you&#8217;re using a VPN or proxy, turn it off and try again<\/td>\n<\/tr>\n<tr data-start=\"1894\" data-end=\"2033\">\n<td data-start=\"1894\" data-end=\"1898\" data-col-size=\"sm\">9<\/td>\n<td data-col-size=\"lg\" data-start=\"1898\" data-end=\"2033\"><strong data-start=\"1900\" data-end=\"1939\">Check for device date\/time settings<\/strong> \u2014 ensure your phone\u2019s clock is correct (incorrect date\/time can break secure communication)<\/td>\n<\/tr>\n<tr data-start=\"2034\" data-end=\"2131\">\n<td data-start=\"2034\" data-end=\"2039\" data-col-size=\"sm\">10<\/td>\n<td data-start=\"2039\" data-end=\"2131\" data-col-size=\"lg\"><strong data-start=\"2041\" data-end=\"2065\">Check for OS updates<\/strong> \u2014 if your phone has pending iOS \/ Android updates, install them<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Also Read : <a href=\"https:\/\/www.seminarsonly.com\/news\/2xko-error-2001-failed-to-log-in-error-fix\/\">2XKO Error 2001 | Failed to log in Error Fix<\/a><\/h3>\n<\/div>\n<\/div>\n<hr data-start=\"2133\" data-end=\"2136\" \/>\n<h2 data-start=\"2138\" data-end=\"2180\"><span style=\"color: #800000;\">\ud83d\udcde 3. Contact support if issue persists<\/span><\/h2>\n<p data-start=\"2182\" data-end=\"2233\">If after all the above steps it still doesn\u2019t work:<\/p>\n<ul data-start=\"2235\" data-end=\"2531\">\n<li data-start=\"2235\" data-end=\"2310\">\n<p data-start=\"2237\" data-end=\"2310\">Use the \u201cHelp \/ Contact us\u201d section in the CommBank app (if accessible)<\/p>\n<\/li>\n<li data-start=\"2311\" data-end=\"2355\">\n<p data-start=\"2313\" data-end=\"2355\">Call <strong data-start=\"2318\" data-end=\"2329\">13 2221<\/strong> (from within Australia)<\/p>\n<\/li>\n<li data-start=\"2356\" data-end=\"2459\">\n<p data-start=\"2358\" data-end=\"2459\">If you\u2019re overseas, there is an international contact line (you can find it via CommBank\u2019s website)<\/p>\n<\/li>\n<li data-start=\"2460\" data-end=\"2531\">\n<p data-start=\"2462\" data-end=\"2531\">Social media support channels may also help (e.g. Twitter \/ Facebook)<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If the CommBank (Commonwealth Bank of Australia) app is not working or showing \u201cUnable to Show Balance,\u201d here\u2019s a step\u2011by\u2011step guide to troubleshoot the issue + what to do if&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5923],"tags":[],"class_list":["post-96488","post","type-post","status-publish","format-standard","hentry","category-australia"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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