{"id":35294,"date":"2022-08-22T12:45:18","date_gmt":"2022-08-22T07:15:18","guid":{"rendered":"https:\/\/www.seminarsonly.com\/news\/?p=35294"},"modified":"2022-08-22T12:45:18","modified_gmt":"2022-08-22T07:15:18","slug":"hbo-max-app-keeps-crashing-troubleshoot-hbo-max-on-a-phone-or-tablet","status":"publish","type":"post","link":"https:\/\/seminarsonly.com\/news\/hbo-max-app-keeps-crashing-troubleshoot-hbo-max-on-a-phone-or-tablet\/","title":{"rendered":"HBO Max App Keeps Crashing : Troubleshoot HBO Max on a Phone or Tablet"},"content":{"rendered":"<h2><span style=\"color: #800000;\">HBO Max App Keeps Crashing : Troubleshoot HBO Max on a Phone or Tablet<\/span><\/h2>\n<p>You can sign up using the HBO\u00a0Max app on Amazon, Android, Apple, and Roku streaming devices as well as Samsung TVs. You can also sign up at\u00a0<a class=\"external\" href=\"https:\/\/hbomax.com\/\">HBOMax.com<\/a>.<\/p>\n<div class=\"SectionBoxHeader\">\n<h3 class=\"InfoTitle\">Things to Know<\/h3>\n<\/div>\n<div class=\"SectionBoxBody\">\n<div class=\"SectionBoxBodyText\">\n<div class=\"InfoBody\">\n<ul>\n<li>Before you sign up, you might\u00a0already have access to HBO\u00a0Max.<\/li>\n<li>Former\u00a0<strong>HBO\u00a0NOW subscribers<\/strong>\u00a0can\u00a0sign in\u00a0to HBO\u00a0Max on\u00a0supported devices\u00a0using their HBO\u00a0NOW email and password. If your subscription has expired you&#8217;ll need to start a new subscription.<\/li>\n<\/ul>\n<h2><span style=\"color: #800000;\">Sign up<\/span><\/h2>\n<ol>\n<li>Download the HBO\u00a0Max app\u00a0on your Android phone or tablet.<\/li>\n<li>Open HBO Max and then tap the Profile icon.<\/li>\n<li><strong>Returning subscribers<\/strong>: Choose\u00a0<strong>Sign in to your account<\/strong>. Enter your email and password and then choose\u00a0<strong>Sign In<\/strong>.<\/li>\n<li>Select\u00a0<strong>Choose a Plan<\/strong>.<\/li>\n<li>Choose the subscription plan that you&#8217;d like: Ad-Free or With Ads and either monthly or yearly billing. To learn about subscription plans, see\u00a0HBO\u00a0Max plans.<\/li>\n<li>Choose\u00a0<strong>Select Plan<\/strong>.<\/li>\n<li><strong>New subscribers<\/strong>: Fill out the account form and choose\u00a0<strong>Create Account<\/strong>. You&#8217;ll sign in using this email and password.\n<div class=\"SectionBoxWrapper SectionImportantWrapper \">\n<div class=\"SectionBoxBody\"><\/div>\n<\/div>\n<\/li>\n<li>Follow the on-screen instructions to subscribe through\u00a0Google Play. Your subscription will auto-renew on a recurring basis at the then-current subscription rate (plus applicable taxes) until you\u00a0cancel\u00a0it.<\/li>\n<\/ol>\n<h2><span style=\"color: #800000;\">HBO Max App Keeps Crashing :<\/span><\/h2>\n<h3>Things to try<\/h3>\n<p>If the HBO\u00a0Max app isn&#8217;t working as expected:<\/p>\n<div class=\"CollapsibleSectionTitleRow\">\n<h2 class=\"CollapsibleSectionTitle\"><span style=\"color: #800000;\">Update your software<\/span><\/h2>\n<\/div>\n<div class=\"CollapsibleSectionBody\">\n<h4>Update HBO\u00a0Max<\/h4>\n<ul class=\"bullet\">\n<li><strong>Android<\/strong>: Open the Play Store on your Android device and search for HBO\u00a0Max. If an app update is available tap\u00a0<b>Update<\/b>.<\/li>\n<li><strong>iOS<\/strong>: Open the App Store on your iOS device and search for HBO\u00a0Max. If an app update is available tap\u00a0<b>Update<\/b>.<\/li>\n<\/ul>\n<h4>Update your device software<\/h4>\n<ul class=\"bullet\">\n<li><strong>Android<\/strong>: Open Settings, then tap\u00a0<strong>System<\/strong>\u00a0&gt;\u00a0<strong>System Update<\/strong>.<\/li>\n<li><strong>iOS<\/strong>: Open Settings, then tap\u00a0<strong>General<\/strong>\u00a0&gt;\u00a0<strong>Software Update<\/strong>.<\/li>\n<\/ul>\n<p>Once updated, try streaming again.<\/p>\n<div class=\"CollapsibleSectionTitleRow\">\n<h2 class=\"CollapsibleSectionTitle\"><span style=\"color: #800000;\">Test your connection speed<\/span><\/h2>\n<\/div>\n<div class=\"CollapsibleSectionBody\">\n<ul class=\"bullet\">\n<li><strong>Android<\/strong>: Download an Internet speed test app from the Google Play Store and test your connection speed.<\/li>\n<li><strong>iOS<\/strong>: Download an Internet speed test app from the Apple App Store and test your connection speed.<\/li>\n<\/ul>\n<p>You need a minimum download speed of 5 Mbps. If videos are buffering, see\u00a0HBO\u00a0Max buffers or pauses.<\/p>\n<p><strong>Cellular connection?<\/strong>\u00a0If you&#8217;re using a cellular data connection, try connecting to a wireless network to see if the problem still happens.<\/p>\n<div class=\"CollapsibleSectionTitleRow\">\n<h2 class=\"CollapsibleSectionTitle\"><span style=\"color: #800000;\">Sign out and restart your device<\/span><\/h2>\n<\/div>\n<div class=\"CollapsibleSectionBody\">\n<ol>\n<li>Sign out of HBO Max. To do this, tap your profile (upper right), the Settings icon, and then scroll down and tap\u00a0<strong>Sign Out<\/strong>.<\/li>\n<li>Hold down the power button until you&#8217;re prompted to power off your device (turn the device off, instead of putting it in sleep mode).<\/li>\n<li>Wait 10 seconds and then turn your device back on.<\/li>\n<li>Open HBO\u00a0Max,\u00a0sign in, and then try streaming again.<\/li>\n<\/ol>\n<div class=\"CollapsibleSectionTitleRow\">\n<h2 class=\"CollapsibleSectionTitle\"><span style=\"color: #800000;\">Android or Amazon Fire: Clear cache and data<\/span><\/h2>\n<\/div>\n<div class=\"CollapsibleSectionBody\">\n<p>On your\u00a0<strong>Android phone or tablet<\/strong>, do the following:<\/p>\n<ol>\n<li>Go to\u00a0<strong>Settings<\/strong>\u00a0on your Android device.<\/li>\n<li>Tap\u00a0<strong>Search<\/strong>\u00a0and type HBO\u00a0Max.<\/li>\n<li>Choose HBO\u00a0Max from the search results.<\/li>\n<li>Tap\u00a0<strong>Storage &amp; cache<\/strong>\u00a0or\u00a0<strong>Storage<\/strong>.<\/li>\n<li>Tap\u00a0<strong>Clear cache<\/strong>.<\/li>\n<li>Open HBO\u00a0Max,\u00a0sign in, and then try streaming again.<\/li>\n<\/ol>\n<p>On your\u00a0<strong>Amazon Fire tablet<\/strong>, do the following:<\/p>\n<ol>\n<li>Go to\u00a0<strong>Settings<\/strong>\u00a0&gt;\u00a0<strong>Apps &amp; Games<\/strong>\u00a0&gt;\u00a0<strong>Manage All Applications<\/strong>.<\/li>\n<li>Choose HBO\u00a0Max from the list of apps.<\/li>\n<li>Tap\u00a0<strong>Force Stop<\/strong>.<\/li>\n<li>Tap\u00a0<strong>Clear Cache<\/strong>.<\/li>\n<li>Tap\u00a0<strong>Clear Data<\/strong>.<\/li>\n<li>Open HBO\u00a0Max,\u00a0sign in, and then try streaming again.<\/li>\n<\/ol>\n<div class=\"CollapsibleSectionTitleRow\">\n<h2 class=\"CollapsibleSectionTitle\"><span style=\"color: #800000;\">Delete and reinstall HBO\u00a0Max<\/span><\/h2>\n<\/div>\n<div class=\"CollapsibleSectionBody\">\n<p>Delete the HBO\u00a0Max app from your phone or tablet and install it again from the app store. Then open HBO\u00a0Max,\u00a0<a href=\"https:\/\/help.hbomax.com\/us\/Answer\/Detail\/000001262\">sign<\/a> <a href=\"https:\/\/help.hbomax.com\/us\/Answer\/Detail\/000001262\">in<\/a>, and try streaming again.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-4210 aligncenter\" src=\"https:\/\/www.seminarsonly.com\/news\/wp-content\/uploads\/2021\/07\/HBO-Max.jpg\" alt=\"HBO Max\" width=\"384\" height=\"384\" srcset=\"https:\/\/seminarsonly.com\/news\/wp-content\/uploads\/2021\/07\/HBO-Max.jpg 384w, https:\/\/seminarsonly.com\/news\/wp-content\/uploads\/2021\/07\/HBO-Max-300x300.jpg 300w, https:\/\/seminarsonly.com\/news\/wp-content\/uploads\/2021\/07\/HBO-Max-150x150.jpg 150w\" sizes=\"(max-width: 384px) 100vw, 384px\" \/><\/p>\n<h2><span style=\"color: #800000;\">&#8216;Content Not Available&#8217; message<\/span><\/h2>\n<p>If you&#8217;re getting a &#8216;Content Not Available&#8217; error message when you try to watch something, try the following steps:<\/p>\n<h3>Step 1: Play a different show or movie<\/h3>\n<p>Try playing a different show or movie on the same device.<\/p>\n<p>If you get the same error, choose the device you&#8217;re using below and try the troubleshooting steps:<\/p>\n<ul class=\"bullet\">\n<li>Phone or tablet<\/li>\n<li>Computer<\/li>\n<li>TV device<\/li>\n<\/ul>\n<p>Otherwise, try the next step.<\/p>\n<h3>Step 2: Try another device<\/h3>\n<p>Try playing the show or movie that won&#8217;t play on another\u00a0supported device.<\/p>\n<p>If you get the same error, please let us know which episode or movie won&#8217;t play. To do this, use the Contact us form\u00a0(Choose a topic and then choose Email).<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>HBO Max App Keeps Crashing : Troubleshoot HBO Max on a Phone or Tablet You can sign up using the HBO\u00a0Max app on Amazon, Android, Apple, and Roku streaming devices&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-35294","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>HBO Max App Keeps Crashing : Troubleshoot HBO Max on a Phone or Tablet - Seminarsonly.com<\/title>\n<meta name=\"description\" content=\"If the HBO\u00a0Max app isn&#039;t working as expected: Open the Play Store on your Android device and search for HBO\u00a0Max. 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