{"id":28358,"date":"2024-01-05T21:34:48","date_gmt":"2024-01-05T16:04:48","guid":{"rendered":"https:\/\/www.seminarsonly.com\/news\/?p=28358"},"modified":"2024-01-07T21:14:20","modified_gmt":"2024-01-07T15:44:20","slug":"gohelp-discovery-com-error-403-troubleshooting-drm-error-messages-on-discovery-go","status":"publish","type":"post","link":"https:\/\/seminarsonly.com\/news\/gohelp-discovery-com-error-403-troubleshooting-drm-error-messages-on-discovery-go\/","title":{"rendered":"gohelp.discovery.com Error 403 : Troubleshooting DRM Error Messages on Discovery GO"},"content":{"rendered":"

gohelp.discovery.com Error 403 : Troubleshooting DRM Error Messages on Discovery GO<\/span><\/h2>\n

There are many reasons why you may receive an Discovery GO error 403 during video playback with the prefix “DRM,” including certain limitations with our ability to stream specific shows and episodes in your location, your use of some older devices, and\/or an issue with your HDMI cables.<\/em><\/strong><\/p>\n

If you are having video playback issues and receive an error message with the prefix “DRM,” please try the following steps, in this order:<\/p>\n

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  1. Completely power off your device and TV.<\/li>\n
  2. If you are using an HDMI cable, unplug it from both your device and your TV.<\/li>\n
  3. Turn your device and TV back on.<\/li>\n
  4. Replug your HDMI cable into your device and TV.<\/li>\n
  5. Open the GO app.<\/li>\n<\/ol>\n
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    Apple TV passcodes<\/span><\/h2>\n<\/header>\n
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    If a message appears on your TV asking for a Passcode, you may have content restrictions enabled. Restrictions work like parental controls, allowing you to restrict access to certain content on your Apple TV. You can turn this feature off by navigating to the Restrictions settings from your Apple TV home screen following these steps.<\/p>\n

    1. Select Settings<\/p>\n

    2. Select General<\/p>\n

    3. Select Restrictions<\/p>\n

    Also Read : How To Activate Kemp Cash Assistance Card<\/a><\/h3>\n<\/div>\n
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    AVFoundationErrorDomain-11819 on Apple TV or iOS<\/span><\/h1>\n<\/header>\n
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    If you experience an AVFoundationErrorDomain-11819 error while watching an episode on your Apple TV or iOS device, you will need to refresh your device to clear the error. Please try the following steps to resolve the issue.<\/p>\n

    Apple TV<\/strong><\/h3>\n

    Restart your Apple TV:<\/p>\n

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    1. Unplug your Apple TV as well as the TV it’s connected to from power for a minimum of 2 minutes<\/li>\n
    2. Plug both devices back in<\/li>\n
    3. Turn both devices back on<\/li>\n
    4. Then reopen the GO app and try watching an episode again<\/li>\n<\/ol>\n<\/div>\n
      \n
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      iPhone or iPad<\/strong><\/h3>\n

      Restart your iPhone or iPad:<\/p>\n

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      1. Press and hold the\u00a0side button<\/span>\u00a0and one of the\u00a0volume buttons<\/span>\u00a0at the same time until the sliders appear, then drag the top slider to power your device off<\/li>\n
      2. After 10 seconds, press the\u00a0Sleep\/Wake<\/span>\u00a0button to turn your device back on<\/li>\n
      3. Once your device powers on, reopen the GO+ app and try watching an episode again<\/li>\n<\/ol>\n
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        No internet connection error<\/span><\/h2>\n<\/header>\n
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        If you receive an error message stating there is no internet connection, try testing your internet is working properly by using another device with the same internet connection to load a webpage or app.<\/p>\n

        If you still experience issues connecting, please try the following steps:<\/p>\n

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        1. Close the GO app or browser window<\/li>\n
        2. If you are using a web browser, Android device, Fire TV or Fire TV Stick, clear your device’s cache and data<\/li>\n
        3. Open the GO app, or reload the browser page and start watching the video again<\/li>\n<\/ol>\n

          If the issue persists, please\u00a0Submit a Request<\/a>\u00a0and include the following information:<\/p>\n

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          1. The device you were using to stream<\/li>\n
          2. The current app version that is installed<\/li>\n
          3. The current system version installed on your device<\/li>\n<\/ol>\n

            \"go.discovery.com<\/p>\n

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            Video not available error<\/span><\/h2>\n<\/header>\n
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            If you continue to receive a video not available error, please try the below steps.<\/p>\n

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            1. Close the GO app or browser window<\/li>\n
            2. If you are using a web browser, Android device, Roku TV or Roku Stick, Fire TV or Fire TV Stick, clear your device’s cache and data<\/li>\n
            3. Open the GO app, or reload the browser page and start watching the video again<\/li>\n<\/ol>\n

              If the issue persists, please ‘Submit a Request<\/a>‘ and include the following information:<\/p>\n