
If you’re experiencing Roku Error Code 004, it indicates a failure to update the software on your Roku device. This issue is often related to network connectivity problems.
Here are some steps you can take to resolve it:
Switch to a Different Internet Connection:
If possible, connect your Roku device to a different Wi-Fi network or use a mobile hotspot. Some users have found success by doing this, especially if their primary network is experiencing issues.
Restart Your Roku Device and Network Equipment:
Unplug your Roku device and your router/modem from the power source.
Wait for about 1-2 minutes.
Plug them back in and allow them to fully reboot.
Once the network is stable, attempt the update again.
Use a Wired Ethernet Connection:
If your Roku device supports Ethernet connectivity, connect it directly to your router using an Ethernet cable. This can provide a more stable and faster connection, potentially resolving update issues.
Remove and Reconnect Your Network:
Navigate to Settings > Network > Set up connection on your Roku device.
Forget your current network and reconnect by entering your Wi-Fi credentials again.
Perform a Factory Reset:
If other methods don’t work, consider performing a factory reset:
Press the Home button on your Roku remote.
Go to Settings > System > Advanced system settings > Factory reset.
Follow the on-screen instructions to complete the reset.
Manually Update Roku Software:
Download the latest Roku software to a USB drive from the official Roku website.
Insert the USB drive into your Roku device.
Follow the on-screen prompts to install the update manually.
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Additional Tip:
Check for Network Interference: Ensure there are no physical obstructions or electronic devices causing interference between your Roku device and the router. Reducing such interference can improve connectivity and update success rates.
If you’ve tried all these steps and are still encountering Error Code 004, it may be best to contact Roku Support for further assistance.
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