Resolution Life Adviser Login
Select Login to My Resolution Life on the top right-hand corner of the screen at https://resolutionlife.com.au/. Select Adviser/Licensee Login.
My Resolution Life is our online portal which allows advisers and customers to manage their Resolution Life products anytime, anywhere.
It has been built to help you provide exceptional service to your Resolution Life customers. You can use My Resolution Life to easily find your customers’ products, locate forms, manage your team’s access and more.
Over 8000 advisers are using My Resolution Life today to manage customers’ policies and plans online anytime, anywhere.
Skip the wait on the phone and complete common transactions or raise requests instantly online, such as:
- Get an online quote for customers quickly with our insurance premium calculator
- Update a customer’s details, such as their address, contact details, communications preferences or billing details
- Provide immediate help to customers who may want to reduce their premiums, and opt out of inflation adjustments on their policy
- Request for a certificate of currency
- Raise a request for any changes to policy details, without having to call or email us
- Skip the call queue and chat directly with our service consultants online
Register for My Resolution Life
You’ll need your alphabetical adviser code and to create a password.
1. Select Login to My Resolution Life on the top right-hand corner of the screen.
2. Select Adviser/Licensee Login.
3. Click on Set/Forgot your password? and follow the steps to set a new password. You’ll be prompted to enter your username – this will be your alphabetical adviser code.
4. During this step, a security code will be sent to your own business mobile number or email address we have on record. Please see Not receiving your security code? for more information.
5. Create your new password and submit.
Not receiving your security code?
My Resolution Life uses Two Factor Authentication. This means a security code is sent to your mobile number or email address (ie not general contact details for your practice) when you register for the portal.
Resolution Life generally send you the security code within 5 minutes. If you still haven’t received your security code after 5 minutes, please click on Resend.
Please note, you won’t be able to complete your registration if we haven’t got your mobile number or email address. Please chat with Resolution Life online (select Chat in the bottom right corner) and provide us with your adviser code, your mobile number and your email address so we can update your profile. These details will only be used for registering you for the portal, and we won’t update your communication preferences.
Set up access for new adviser staff
1. From your dashboard menu, on the left of the Adviser view home screen:
- Select the drop-down icon on Manage
- Select adviser staff credentials
2. Select Invite New Adviser Staff in the top right-hand corner.
3. Enter the staff member’s first name, last name and email address and select Next.
4. Review and ensure that the staff details are correct and select Invite.
5. Confirmation of new staff member will display. Select OK to close the confirmation.
6. The staff member will receive an email in their inbox, inviting them to log in to My Resolution Life. The staff member needs to click on the link within the email – please note this link expires within 24 hours of being sent.
7. The link will take the staff member to either:
- If the staff hasn’t logged into My Resolution Life before: a form where they’ll need to add their mobile number, create a password, accept the privacy policy and select Complete. Their first name and last name will be autofilled based on what you have provided but the staff member has the option to update.
If the staff has previously logged into My Resolution Life: a screen where they will need to tick Yes to link their account to yours
