Netflix Scam Text Message : Phishing or suspicious emails or texts claiming to be from Netflix
Did you receive an email or text (SMS) requesting your Netflix account email, phone number, password, or payment method? If so, it probably did not come from Netflix. Here are some tips to identify and handle a suspicious email or text and keep your account safe.
How do I know if an email or text is actually from Netflix?
- We will never ask you to enter your personal information in a text or email. This includes:
- Credit or debit card numbers
- Bank account details
- Netflix passwords
- We will never request payment through a 3rd party vendor or website.
- If the text or email links to a URL that you don’t recognize, don’t tap or click it. If you did already, do not enter any information on the website that opened.
What should I do if I received a suspicious email or text?
Scammers can’t get information from you unless you give it to them. So don’t click any links in the messages or reply to them.
Suspicious emails
- Don’t click any of the links or open any of the attachments.
- Forward the email to
ph******@ne*****.com
.NOTE:If your email is rejected when you forward it, it means we have already received a copy of the phishing message. You don’t need to do anything else except delete the email or message. - Delete the email.
Suspicious text messages (SMS)
iPhone, iPad, iPod Touch
- Tap and hold the message that you want to forward.
- Tap More… and then the Forward arrow
. - Enter
ph******@ne*****.com
. - Tap Send .
- Delete the message.
.
.Android
- Tap and hold the message that you want to forward.
- Tap More and then Forward.
- Enter
ph******@ne*****.com
. - Tap Send .
- Delete the message.
and then 
.NOTE:
If your email is rejected when you forward it, it means we have already received a copy of the phishing message. You don’t need to do anything else except delete the email or message.
What should I do if I clicked a link or provided personal information?
- Change your Netflix password to a new one that is strong and unique to Netflix.
- Update your password on any websites where you use the same email and password combination.
- Contact your financial institution if you entered any payment information, as it may have been compromised.
- Forward the message to
ph******@ne*****.com
with the steps above.
What are the best ways to keep my information safe?
Be careful anytime you get an email or text requesting personal information.
- Don’t click a link when in doubt; go directly to the company website instead.
- Never provide personal or financially sensitive information through email.
- Check the sender’s address to see if it looks legitimate.
- On a computer browser, hover over any links before clicking on them to see the URL. Make sure the links go where you expect them to.
- Install anti-virus software to help guard your devices and personal information.
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