mybenefits nationsbenefits.com Participating Stores

Ordering OTC products has never been easier. Go to mybenefits.nationsbenefits.com to find a participating stores. You can also call NationsBenefits at 1-877-204-1817 (TTY: 711) to find participating stores and ask about eligible items.

There are a couple of ways to find a participating NationsBenefits store near you:

1. Online Search:

• NationsBenefits Website: If you have a specific health plan or benefit program through NationsBenefits, visit their website (https://www.nationsbenefits.com/) and look for a “Store Locator” or “Find a Retailer” section. You may need to log in to your account to access this feature.
• Health Plan Website: If you have a Medicare Advantage plan or another health plan that offers NationsBenefits, visit your health plan’s website and look for information about using your benefits. They may have a store locator tool specifically for NationsBenefits providers.

2. Contact NationsBenefits:

• Call Customer Service: You can call NationsBenefits customer service directly and ask them to help you locate a participating store near you. Be ready to provide your location or zip code.

3. Check Your Benefits Information:

• Welcome Packet or Benefits Guide: If you’re new to a NationsBenefits program, review your welcome packet or benefits guide. It may contain information about participating stores or how to find them.

Partner with NationsBenefits and gain new and repeat customers that exponentially grow your business. NationsBenefits partner with leading managed care organizations to provide millions of members across the country an easy way to pay for the items they need to improve their overall health and well-being.

The growth of this payment technology in the healthcare industry is beneficial for everyone involved—especially for retailers that gain access to the highly sought after Medicare Advantage (MA) population which boasts 28 million participants and averages a 2% growth rate every year.

As a valued member, you have an OTC benefit through NationsOTC® . This gives you access to a wide variety of OTC products. Placing an order is easy. You have five ways to use your benefit allowance and get two-day shipping at no extra cost when ordering items through NationsOTC. Just keep this catalog where it’s handy.

You can use it to place future orders. It also has helpful information such as:

• Instructions on how to place an order.

• Order form and postage-paid envelope.

• Edited list of categories and eligible products.

If you need help placing an order, just call 1-877-204-1817 (TTY: 711). Member Experience Advisors are available 24 hours per day, 7 days per week, 365 days per year. Language support services are available if needed, free of charge.

Your Benefits Card Merchant List: Click Here

Ordering OTC products has never been easier

• Go to Aetna.NationsBenefits.com to find a participating store.

• Use the in-store shopping guide in this catalog to see eligible product categories.

Aetna.NationsBenefits.com or scan a product UPC barcode to see if it’s eligible using the MyBenefits app.

The bar code, or UPC symbol, is the series of black vertical lines seen on any product.

To scan the UPC code with the app you will need to:

1. Open MyBenefits app

2. Launch Barcode Scanner

3. Position your phone camera to see the product’s entire UPC barcode

4. Scan product UPC barcode

5. See product eligibility information

You can also call NationsBenefits at 1-877-204-1817 (TTY: 711) to find participating stores and ask about eligible items.

• When you’re finished shopping, select debit at check out. Then, swipe your card. You will not need a PIN to use your card. Your available OTC spending allowance amount will apply to the eligible items. Your total will reflect the OTC savings.

• If your total is more than your available balance, please use another form of payment for the remaining amount.

NationsOTC is your exclusive OTC delivery service. You may use the NationsOTC Home Delivery section of this catalog. Or go to Aetna.NationsBenefits.com to search by product or UPC code. Then select items you’d like shipped to your home at no extra cost. Online, app, phone, and mail delivery service are only available through NationsOTC, you will not be able to use these options with other retailers.

Ordering

Online

• Log in to your secure online account on the MyBenefits website at Aetna.NationsBenefits.com to place your order.

• Select the items you would like to buy and follow the instructions for checkout and payment.

App

• Scan this QR code to download the MyBenefits app on your mobile device or search “MyBenefits” in the App Store or Google Play to get started.

• Select the items you would like to buy and follow the instructions for checkout and payment.

Phone

Select the items you would like to buy and call 1-877-204-1817 (TTY: 711) to place your order.

Our Member Experience Advisors are available 24 hours per day, 7 days per week, 365 days per year. They can help you place your order.

Mail

• Select the items you would like to buy

• Complete the order form in the back of this catalog

• Send your completed order form using the postage-paid envelope attached to this catalog to:

NationsOTC
1801 NW 66th Avenue, Suite 100
Plantation, FL 33313

To ensure that you are able to use your spending allowance before it expires at the end of each quarter, please mail your order form no later than 3/20/23 (first quarter), 6/20/23 (second quarter), 10/20/23 (third quarter) and 12/20/23 (fourth quarter). If you are ordering after these dates, please shop in-store, or place your order online or by phone. If the order form is received after the first day of a new quarter, this order will be applied to the allowance of that quarter. Unused allowances do not roll over to the next quarter.

What is the over-the-counter (OTC) benefit?

A: The OTC benefit offers you a way to get over-the-counter health and wellness products. You order from a list of eligible OTC items in the catalog and NationsBenefits will mail them directly to your home address or P.O. box. You can also go to a participating retail location to use your Aetna Extra Benefits Prepaid card to buy approved items.