My Dodo Login | Dodo Pay My Bill
To pay your Dodo bill, login into my.dodo.com/pay-my-bill and enter your Contact number listed with dodo OR Account number provided to you on your welcome email and your date of birth to retrieve your account.
If you are a new customer signing up via Energy Specialists, you can take up Dodo SmartPay while setting up your electricity or gas accounts. Customers will need to select a monthly amount for each fuel (amounts for electricity and gas can be different) and the date each month for the direct debit to occur.
How will I receive my bill?
You can receive your bill
- Electronically – you will be sent an email letting you know that you can view your bill via My Dodo. There are no fees for eBills.
- In the mail – you can choose to receive a printed bill, however, there is a printed bill fee applicable (except in NSW).
What is Dodo SmartPay and who is eligible?
Energy bills fluctuate throughout the seasons. We generally use more energy for heating in winter and more energy for cooling in summer.
This is where Dodo SmartPay can help. Dodo SmartPay provides you a flexible payment option that allows you to make regular instalment payments by direct debit each month.
Using Dodo SmartPay to pay smaller amounts more frequently can be an excellent way to manage energy bills that fluctuate depending on the season.
Dodo SmartPay would suit you if you wanted to;
- Reduce the impact of peak summer & winter bills
- Organise household expenses into an easy regular payment
- Create more financial certainty for household budgeting
- Align Dodo SmartPay instalments to when you get paid
Dodo SmartPay is available to residential customers who
- are on a non-monthly billing cycle;
- are on a post paid product;
- are required to pay by direct debit from debit or credit card or bank account
- are not in arrears by greater than $350 on the energy account; and
- are not on an existing payment arrangement, payment plan or hardship plan with Dodo Power & Gas.
How do I set up Dodo SmartPay?
It is easy to set up Dodo SmartPay whether a new or existing Dodo customer.
- New Dodo Power & Gas customers
If you are a new customer signing up via our Energy Specialists, you can take up Dodo SmartPay while setting up your electricity or gas accounts. Customers will need to select a monthly amount for each fuel (amounts for electricity and gas can be different) and the date each month for the direct debit to occur.
- Existing Dodo Power & Gas customers
If you are an existing customer that is eligible, you can take up Dodo SmartPay by contacting one of our Energy Specialists on 13 36 36.
How does Dodo SmartPay work?
Once you have set up Dodo SmartPay you will receive the Terms and Conditions, either as part of your Welcome Pack or separately (if you are an existing Dodo Power & Gas customer). If you have set up a new account, the first direct debit will occur subsequent to the cooling off period.
Your monthly instalments will be debited from your nominated account on the date you have selected. You will continue to receive regular bills that will detail your Dodo SmartPay instalments. You are required to pay any outstanding amounts in full on the due date.
You can also change the amount and direct debit date of the Dodo SmartPay instalments.
If your aggregate Dodo SmartPay instalments are less than the total amount due, you will be required to pay in full the remaining amount. If your account is in credit, the credit will be carried forward to the next billing cycle, or you can request a refund via My Dodo.
If you do not meet the Dodo SmartPay eligibility criteria, your Dodo SmartPay may be stopped or cancelled.
