MLGW My Account : MLGW Login Pay Bill Online
You can also utilize our MLGW IVR phone pay system by setting up a phone pay ID and pin number in your MyAccount profile to pay your utility bill.
To sign up for My MLGW Account, you will need a copy of your utility bill. Click the Sign-up button on the My Account login screen.
You will need your 16-digit MLGW account number, the My Account Access Code found on your bill, email address and phone number.
MLGW offers multiple payment channels to make paying your utility bill fast, easy and convenient. If you are registered for My Account, here is the fastest and easiest way to pay.
Payments made with an authorized MLGW agent will typically be applied to your account within one hour after payment is submitted.
I tried to use My Account and got an error message. Now what do I do?
First, use the Sign Out link in My Account to end your session then close your Internet browser and try again. (This really does work most of the time!) If the problem persists, contact our Customer Care Center (residential customers) or Business Solutions Center (businesses and organizations).
In your email or call, provide thorough details about the error message you received, the Internet browser and version you used, your device (computer, tablet, smartphone), the error message content, what screen you were on and what you were attempting to do when you encountered the error. The representative will alert our programmers who will investigate to resolve the issue.
Why did I receive a payment reminder after I paid my bill?
You can select to receive payment reminders five days before and/or five days after your bill’s due date by checking options under My Profile. The application scans for electronic payments made through My Account, and, if no electronic payment is found, issues a reminder email. Payments made through other channels-including checks, at Community Offices and through online banking-are not recognized during this process. If you receive a payment reminder after having paid your bill, check the My Payments link to verify receipt and ignore the email.
If I have a delayed bill what do I need to do?
Contact us within 30 days of receiving your utility bill if you need to make a payment arrangement.
o By phone: (901) 544-6549
o Web: mlgw.com/webchat
o MLGW My Account: The MLGW My Account app offers self-service payment arrangement options.
o In person at one of our Community Offices. (Use our Qless app to reduce wait times).
o You may be eligible to apply for available funding
