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What is Informed Delivery®?

Informed Delivery is a free and optional notification feature that gives residential and eligible PO Box™ consumers the ability to digitally preview their letter-sized mail and manage their packages scheduled to arrive soon. Informed Delivery benefits the entire household by allowing users to view what is coming to their mailbox whenever, wherever – even while traveling – on a computer, tablet, or mobile device.

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Where is Informed Delivery currently offered?

Informed Delivery is now available to eligible residential and eligible PO Box™ consumers in the majority of ZIP Code™ locations across the country. Visit informeddelivery.USPS.com to sign up and check if your address is eligible for the feature.

Who is able to use Informed Delivery® and are there limitations on participation?

You must live in an eligible ZIP Code™ location and be able to verify your identity in order to sign up for Informed Delivery.  In rare instances, you may live in an eligible ZIP Code, but cannot sign up for the feature because your individual mailbox is not uniquely coded; this coding determines which images are provided to each Informed Delivery user and ensures that users view mail destined for their address only.  While most addresses are uniquely coded, not all are, especially in high density areas (e.g., apartment buildings or condos). If your address is not uniquely coded, you will not be able to sign up for Informed Delivery at this time; please check back at a later date. USPS is working to increase the number of addresses with access to Informed Delivery.

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How does Informed Delivery work?

The United States Postal Service® (USPS) digitally images the front of letter-sized mail that runs through our automated mail sorting equipment. USPS is now using those images to provide digital notifications to users in advance of the delivery of physical mail.

What will I see?

Users receive emails to the email address in their personal USPS.com® account containing grayscale images of the exterior, address side of up to 10 pieces of incoming letter-sized mail that is arriving soon. These images are also accessible on the Informed Delivery dashboard at informeddelivery.USPS.com. Only the first 10 pieces of mail appear in the email at this time. The remaining mail images can be viewed on your dashboard. This measure helps limit the size of emails being sent to users.

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Additionally, participating mailers can supplement their digital mailpiece with a clickable and interactive color image below the grayscale image, or provide an image to replace the grayscale image. This functionality is also available for packages. Shippers can supplement package information provided by Informed Delivery with a clickable and interactive color image. Users are able to click either the ride-along image or the “Learn More ” button to access the mailer’s digital content.

For a select group of pilot users, a reminders feature will be available. This pilot feature enables users viewing their Daily Digest to select the “Set a Reminder” button beside an eligible mailpiece (any letter with a grayscale or representative image). The user can then select a date to receive a reminder email including the mailpiece image and any associated digital content.

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For any item with USPS Tracking®, including items such as Certified Mail® and Registered Mail®, users are able to view the delivery status in Informed Delivery notifications. Users can also provide USPS Delivery Instructions®, manage their notifications, and schedule redelivery from the dashboard. Users can also receive USPS Tracking updates for incoming packages via separate email or text notifications.

The dashboard displays mail images for a seven-day period, and package information displays for 15 days after each package has been delivered. Users can opt-in to receive separate email or text notifications with status updates for incoming packages, too.

Is Informed Delivery® available to PO Box™ customers?

Yes. Informed Delivery is available to consumers that have a PO Box in an eligible ZIP Code™ location. Please note that in-person identity proofing may be required to sign up for Informed Delivery on a PO Box. Additional documents (PO Box application PS Form 1093 or online record of payment) may be required to successfully complete the sign up process.

Is Informed Delivery® available to businesses?

No. The feature is available to residential consumers and eligible personal PO Box™ addresses, but Informed Delivery is not currently available to business customers. We hope to offer Informed Delivery to small business customers in the future.