https //epay.parallon.com/epay Patient : ePay Patient Portal
View and pay your bill online, anytime, anywhere at epay.parallon.com/ePAY_Patient. Recurring payments can be set up using Visa, MasterCard, American Express, Discover or a bank routing and checking or savings account number.
How can I create an ePay account?
Follow the below steps to create an ePay account:
1. Go to the URL address listed on your account statement.
2. Click on “Create Account”
3. Complete all text boxes.
-
- Select “patient” or “responsible party”.
- Enter corresponding date of birth dependent on your selection if you are the “patient” or “responsible party”.
- Enter your account number.
- Read the Terms and Conditions displayed in the popup window and click on the Agree button. The Privacy Policy is available for review in the Terms and Conditions.
4. Click Continue after all text boxes are complete
5. Account holder must log into the email account that was used to set up their ePay account
6. Locate the email from
do********@ep************.com
Click on the link and follow the steps to verify your email
I forgot my password. How can I reset my password?
Follow the below steps to reset your password:
-
- In the patient portal click on “forgot password” icon
- Enter the User name and email address that was used to create your ePay account and click continue.
- Account holder will be directed to the “verification of email address” screen.
- Account holder must log into the email account that was used to set up their ePay account.
- Locate the email from
do********@ep************.com
and click on the link and follow the steps for resetting your password
I forgot my User ID. How can I retrieve my User ID?
Follow the below steps to obtain your username:
- In the patient portal click on “forgot username” icon
- Enter the email address that was registered to create your ePay account and click continue
- Account holder will be directed to the “verification of email address” screen
- Account holder must log into the email account that was used to set up their ePay account
To access your user ID, open the email sent to you by
do********@ep************.com
and click the link within.
Why would all of my accounts not appear in the system?
There could be a number of reasons why accounts may not be in the system. The main reason is a valid social security number was not provided at the time of registration. Please call the Healthcare Payment Support Unit at 1-844-236-3525 between the hours of 8AM – 9PM, EST Monday – Friday to determine the reason an account may not be in the system.
Why is my statement not available to view?
We began introducing electronic statements in 2016 and are continuing to add them; therefore, all statements are not available to view in the payment portal. If you would like a copy of your statement please contact the Healthcare Payment Support Unit 1-844-236-3525, between the hours 8AM- 9PM EST Monday – Friday.
1. How do I change the payment amount or due date of an existing payment plan?
To modify an existing payment plan the patient/guarantor must contact the Healthcare Payment Support Unit at 1-844-236-3525 between the hours of 8AM – 9PM EST Monday – Friday.
2. How do I cancel a payment plan?
To cancel an existing payment plan the patient/guarantor must contact the Healthcare Payment Support Unit at 1-844-236-3525 between the hours of 8AM – 9PM EST Monday – Friday.
3. Why hasn’t my payment processed?
Payments received after 8pm CST may not be credited until the next day.
