https //coaa.usps.gov USPS COAA Your Change-of-Address Order
Change of address requests can be submitted online at https://coaa.usps.gov/ . Change of Address (COA) is a request to tell the United States Postal Service (USPS) to reroute your mail (including letters and packages) for ALL/OR SELECTED individuals at the specified address.
The U.S. Postal Service is enhancing security protocols surrounding its change of address (COA) service by implementing additional identity verification methods. These enhancements are designed to address global identity theft concerns, and to protect our customers’ information. The change of address service remains simple and convenient to use. It can be completed in a few steps, online at USPS.com, or by visiting one of more than 33,000 local Post Office™️ locations.
Getting Started: Before the Address Change
Mail will only be forwarded to your new address, if you submit a Change of Address with the USPS. You can make the Change of Address process faster and easier by notifying everyone who sends you mail of your new address and the date of your move at least two weeks before you move. Most bills and statements have an area for making an address change notification. Make sure you use a complete address that contains all necessary address elements, house number, street name, directional (N, E, S, or W), (apt., suite, room #), city, state and ZIP Code™.
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A COA request can be submitted 90 days before the effective date of your move, and up to 30 days after the date of your move.
There are two ways to change your address: Online or In Person
Online | In Person | |
|---|---|---|
| Change of address requests can be submitted online at: https://moversguide.usps.com/ To improve online security and mitigate potential fraud, a multi-factor process for online Change of Address requests is required:
If online identity verification is not successful, you will be directed to eligible Post Office™ locations able to verify your identity in person. An email address is required for online COA submission. Military addresses are eligible; if you are moving from a military address, your email address must end in .gov, .mil, or .edu. Military customers moving from an APO/FPO/DPO should work with military officials to change their address and assist with mail forwarding. International addresses (moving to an international address) are not eligible for an online change of address. Please visit a Post Office to request a change of address to an international address.
| If your online identity verification was not successful, or if you do not wish to complete a change of address online, you may complete a change of address in person at a Post Office. Online Identity Verification Failure: At a Post Office:
Secondary Forms of Identification:
The name and address on any secondary identification must match the old or new address on your change of address request. |
Minors and Authorized Agents
Authorized Agents will be required to:
- Present their own personal, valid identification
- Submit a Change of Address (PS Form 3575), in person, on behalf of the party they represent
- Provide required documents showing authorization to submit the change of address on behalf of someone else:
- For a minor child: A birth certificate or legal document showing custody or guardianship of the child
- For persons unable to act for themselves: A Power of Attorney
- For deceased persons: Executor documents
- For businesses filing a hardcopy COA: The Postal Service will require a letter, printed on company letter head and signed by someone in a leadership role, stating that the bearer is authorized to perform the change of address for the business.
Change of Address Online Security
Security of a customer’s personal information is extremely important to the USPS. We use several techniques to minimize the chance that customer data will become known outside our system and to prevent fraudulent COA requests.
- Secure Server – Encryption Technology.
- Credit / Debit Card Address Verification. A fee of $1.10 will be charged to your credit card.
- The online change of address application allows a customer to submit a COA using a “third” address for validation. This option requires that the move effective date is at least 7 days in the future to allow the Move Validation Letter to reach the old address.
What it Costs
When the COA request is made online there is a $1.10 identity validation fee. When you enter your credit card or debit card number and billing address, we can electronically verify your card’s information with the issuing bank. If you prefer not to use your credit card, you can fill out PS Form 3575 acquired from your local Post Office. Forwarded mail may be subject to additional postage.
Warning: There are third party websites that will charge you fees of $40.00 or more to submit your change of address. The Postal Service no longer accepts submissions from third party businesses due to updated authentication processes.
The Postal Service is not affiliated with the businesses that own these sites and, unfortunately, will not be able to assist you, or offer any refunds for activity on ANY non-USPS site. If you attempted to file a COA on a non-USPS site, you will need to contact the financial institution that issued the credit card for resolution. To ensure the best service, always use USPS.com for all change of address activities.
Obtaining a Hardcopy Change of Address Form
The Change of Address Order (PS Form 3575) is available at your local Post Office within the Mover’s Guide® packet. The packet also includes instructions for completing the form and coupons offering discounts for related moving services.
The Change of Address Order is a hardcopy paper form that can be completed to submit a change of address.
- If you mail or submit a PS Form 3575 without going through proper identity verification at a post office, you will receive a letter in the mail. The letter directs you to finalize your identity validation either Online or In-Person at a post office location with in-person proofing.
- If you choose to complete your COA request online, Mover’s Guide® Online presents special offers. You can print the offers immediately or have them sent as a text message to your mobile device.
Change of Address Options
A Change of Address (COA) request can be temporary or permanent and be submitted for either an individual, family, or business. These options are requested when completing your COA online or by filling out a PS Form 3575 acquired from your local Post Office™. The PS Form 3575 form can no longer be printed from your home computer.
Choosing Temporary or Permanent
Temporary COA forwarding time limits: The minimum time period for temporary forwarding is 15 days. Temporary COAs, or seasonal forwarding, provide forwarding of mail to a temporary address for a maximum of 364 days, starting with the listed start date. Mail will stop being forwarded on the end date and delivery will resume to the original address you listed on your COA request.
- Temporary COAs provide forwarding of mail to a temporary address for a maximum of 185 days. A new request can be filed extending the temporary COA for up to an additional 179 days.
- The start date on the new request can be either the original end date, or a few days before the original end date (if the customer forgot the specific date).
- The total forwarding time on a temporary move cannot exceed 12 months.
- If you return to the original address for a minimum of 45 days, the 364 day forwarding limit starts over, allowing you to submit a new Temporary COA order.
- If you are not sure when you will return, please indicate your best estimate. If this date should change while you are away, contact the local Post Office for the original address and advise them of the new date to stop forwarding the mail. If you have already returned, simply cancel your temporary COA for mail delivery to resume.
