How To Set Up a Venmo Account

Need help to set up a Venmo Account? You can sign in to your Venmo account using the email, phone number, or username that you signed up with, along with your password.

If you’re having trouble accessing your Venmo account, please DON’T create a new account. This can cause issues with your payment methods, and it’s prohibited in the User Agreement.

Please keep in mind that business profiles share the same login credentials as personal accounts (rather than having a separate login for each).

What information can I use to sign in to my Venmo account?

You can sign in to your Venmo account using the email, phone number, or username that you signed up with, along with your password.

What is this code that Venmo wants to send me?

All Venmo accounts are protected by Multifactor Authentication (MFA). When signing in, you may need to confirm your identity by entering a code that we send to the phone number or email linked to your account. If you are unable to receive that text, you can sign in by selecting “I don’t have access to this phone” or contacting our support team.

I’m trying to sign in, but Venmo is sending a code to an old phone number I no longer have.

If you no longer have the phone number on file with your account:

• Sign in from a phone or computer that you’ve previously used to access Venmo. You may be able to skip the security code challenge, and you can update your phone number once you sign in
• If you see “Other options to confirm your identity…”, select it

If you do have the same phone number:-

• Sometimes emails and text messages are delayed. If you don’t receive a code within 10 minutes,  tap “Send code again”. You can also check your spam or junk folder for a code sent to your email address.
• Codes are only valid for a limited period of time. If the code you received isn’t working, try signing in again to generate a new code.

Venmo is sending a code to a phone number I don’t recognize.

Don’t worry: Without your password, whoever received the code will not be able to access your Venmo account (neither personal nor business profile). If you’re concerned that the recipient of the code knows your password, you can reset your password.

I’m having trouble with my password.

Please keep in mind that business profiles share the same login credentials as personal accounts (rather than having a separate login for each). 

Choose “Forgot your password?” or “Forgot Password?” when signing in and enter your email address or phone number. We’ll send you a link to reset your password.

How can I update my phone number on Venmo?

If you already have access to your Venmo account on an old device, try signing in there, then follow these steps to update your phone number:

1. Navigate to your Settings
2. In the app, tap Account, then Phone Number
3. Enter and verify your new phone number

Never share this code with anyone else. Venmo will never ask you to provide your six-digit code on a phone call, text message, email, or chat. Venmo will never ask you to send us money on another payment platform.

Signing in from a new device

If you’re unable to log in from an old device, follow these steps to get started on a new phone or computer:

1. On the login screen, enter your username, email address or old phone number along with your password.
   • You’ll see a screen that offers to send the six-digit code to your old phone number
2. If you see “Other options to confirm your identity…” or, “I don’t have access to this phone,” click on the link for an alternate way to confirm your identity.
3. If you DON’T see a link or don’t have the information to confirm your identity, please contact Support team with all of the following information:
   • Your full name
   • Email address and old phone number associated with your Venmo account
   • For a bank, the full routing number and last 4 digits of your bank account number OR, if you’re providing a card, the first 6 digits and last 4 digits of the card number
     • Please do not provide the full card number or bank account number for your security 

Once you’re logged in, go to the Settings menu to update your phone number.