How To Activate Vodacom SIM Card

To activate your Vodacom SIM card, Insert the SIM card into your phone. In many cases, once the RICA process is complete and you insert the SIM card, it might activate automatically within a few minutes to 24 hours.

Follow these steps:

1. RICA Your SIM Card (Mandatory in South Africa)

South African law requires all SIM cards to be registered through the RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) process before activation.​

Self-RICA Online via TOBi Chatbot

Vodacom offers a convenient online RICA process using their TOBi chatbot:​

1. Prepare Required Documents:

   • Your new Vodacom SIM card

   • Valid South African ID or passport

   • Proof of address

   • A selfie photo​

2. Access TOBi:

   • Open the MyVodacom or VodaPay app and select the ‘Chat to TOBi’ option

   • Alternatively, chat with TOBi via WhatsApp at 082 009 8624​

3. Follow the Prompts:

   • Upload the required documents

   • Record a short video stating a specific phrase for identity verification​

4. Wait for Confirmation:

   • Once your documents are verified, Vodacom will activate your SIM card

   • You’ll receive a welcome SMS confirming activation​

2. Manual Activation via USSD

If you’ve already RICA’d your SIM card, you can manually activate it:​

1. Insert SIM Card:

   • Place the new SIM card into your mobile device and turn it on​

2. Dial Activation Code:

   • Dial 100 from your phone and follow the voice prompts to complete activation​

3. Confirmation:

   • After successful activation, you’ll receive a confirmation message from Vodacom​

3. Additional Tips

• Recharge Requirement: To start receiving SMS and calls, ensure your SIM has a minimum recharge of R10, either as a single recharge or accumulated over multiple recharges​

• Activation Timeframe: While activation is typically immediate, it can take up to 24 hours in some cases​

• Troubleshooting: If activation issues persist, contact Vodacom customer support or visit a Vodacom store for assistance​

If you’re activating your SIM card from outside South Africa, please note that the RICA process is specific to South Africa. Activation procedures may vary in other countries. Let me know your location, and I can provide more specific guidance.