How To Activate Digi SIM Card

Download and launch the latest version of the MyDigi app. Tap on ‘Activate SIM’. Scan the barcode on your SIM card/SIM pack or enter the serial number manually. 

This method is only for Digi subscribers with a Numbered SIM card and via mobile web browser.

Before we start on the self-activation process, please ensure

• your device (mobile phone/tablet) has an internet connection
• you have your ID and SIM pack with you
• you are in a room with good lighting

What are the steps to complete the self-registration and activation process?

This method is only for Digi subscribers with a Numbered SIM card and via mobile web browser.

Before we start on the self-activation process, please ensure

• your device (mobile phone/tablet) has an internet connection
• you have your ID and SIM pack with you
• you are in a room with good lighting

 Step 1: Scan the QR code at the back of the SIM pack to access the SIM registration page.

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Step 2: Scan the barcode on the SIM pack.

Step 3: Scan your ID (MyKad, MyTentera, MyPR, MyKAS, Passport). 

Step 4: Snap a selfie.

Here are some tips to ensure good-quality images: 

• Avoid glare or reflection when capturing the image.
• Ensure your image is taken in a brightly lit environment.
• Ensure that your ID fits into the allocated frame.
• Please do not cover or block your ID details when capturing the image. 

Step 5: You will be redirected to the completion screen. 

Step 6: Insert the SIM card into your device and wait for two (2) to five (5) minutes to receive a SIM activation SMS.

This method is for Digi subscribers with a Lightning/Loose/Blank/Numbered SIM card and via the MyDigi app. 

Step 1: Download and launch the latest version of the MyDigi app. Tap on ‘Activate SIM’. 

Step 2: Scan the barcode on your SIM card/SIM pack or enter the serial number manually. 

Step 3: Scan your ID (MyKad, Passport, MyTentera, MyPR, MyKAS). 

Step 4: Snap a selfie. 

Step 5: Choose your plan and number. 

Step 6: Make payment and insert your SIM card to complete the registration and activation process.

What is the SIM self-registration process?

The SIM self-registration process is also sometimes known as eKYC (electronic Know-Your-Customer). It allows Digi subscribers to not only register their purchased SIM card, but also to perform an ID and selfie validation via the mobile web browser or the MyDigi app.

The method of self-registration depends on the SIM type:

• Numbered SIM cards: Perform self-activation via the mobile web browser
• Lightning/Loose/Blank SIM cards: Perform self-activation via the MyDigi app (the ‘Activate SIM’ feature)

What documents do I need to complete the self-registration process?

Either one of these documents can be used for self-registration:

1. Malaysian Identity Card (MyKad)
2. Passport
   (Note: Not eligible for self-registration via MyDigi app)
3. MyKAS ID
4. MyTentera ID
5. MyPR ID

Only valid and original documents are allowed to proceed with the self-registration process.