How to activate an Epic Games key?

Activating an Epic Games key is really easy, simply follow these short steps: 

1. Enter https://www.epicgames.com/store.

2. Login to your account.

3. Click on your account name in the top right corner.

4. Now choose Redeem Code.

5. Type the code you’ve received and click the Redeem button (once it changes its color to blue).

6.That’s it! You’ll be redirected to your library where you’ll be able to download and register your game.

The key is not working

If you have activated the key according to the guide but the code appears not to work, please check what type of error message you receive and depending on it follow the appropriate instructions:

My key is Duplicated / Already Used. How can I proceed?

If you receive a key, that after its activation appears to be already used, there is no need to panic as we assure you that it can be smoothly resolved with our Customer Service.

• make sure that you have not used this key earlier, on a different account or gifted it to someone

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My key is Invalid. How can I proceed?

If you receive a key, that after its activation turns out to be Invalid there is no need to panic as we assure you that it can be smoothly resolved with our Customer Service and by following these simple steps:

• first of all, make sure that you activate the code according to its Activation Instructions. You can find the guide on how to redeem the key by clicking on the “instruction” icon next to your key, on the product page of the game you bought (in the Description).
• make certain that you make no typos when entering the key. Sometimes it is easy to mistake “S” with “5”, “1” with “I” etc, so it is best that you use the “copy” feature next to the key.

My key is region locked / can’t be activated in my country.

If the key appears to be region locked, there is no need to panic. We assure you the matter can be resolved smoothly, simply follow these steps:

• first of all, make sure the product you purchased can in fact be activated in your region. You can verify this by checking the regional limitations on the page of the product you bought.

You can see whether the product will work in your country or not in the “Will work in” feature that is visible at the top of the product page. Furthermore, if the product has any specific regional limitations, it will also be highlighted as a red note with exact description about where the product cannot be redeemed.

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