How do I load my Koodo prepaid SIM? How do I activate my new SIM card?
You can top up your account by logging in to your Prepaid Self Serve account. Register a credit or Visa Debit or MasterCard Debit card on Prepaid Self Serve. You can also register for automatic 30-day top-ups. It’s a hassle-free way of making sure you have service each month.
You can top up your account by logging in to your Prepaid Self Serve account. Choose from three top-up options:
1. Credit or Debit card: Register a credit or Visa Debit or MasterCard Debit card on Prepaid Self Serve. You can also register for automatic 30-day top-ups. It’s a hassle-free way of making sure you have service each month.
2. Top-Up Voucher: Koodo Prepaid top-up vouchers are available in stores across Canada.
3. Instant Top-Up: Tell the cashier how much you want to top-up ($10 – $100) and your phone number to have it instantly added to your account. Available at select locations across Canada.
Where To Buy Top-Ups
Koodo prepaid top-up vouchers and Instant Top-Ups are available in stores across Canada. Check your nearest Koodo Shop, Esso, Canadian Tire Petroleum, Gateway Newstand, Pioneer Petroleum, and Super Sagamie locations.
Why Top Up Your Account?
When you top-up your account, service credits from that top-up are transferred to your account balance. Those service credits are used to purchase your selected base plan and boosters. They also apply to customer support charges for transactions performed through our call centre. By regularly topping up your account, you’ll ensure you have enough service credits to renew your base plan and have uninterrupted service.
Automatic 30-Day Top-Ups
With automatic 30-day top-ups, you can leave it to us to automatically top up your account using your registered credit or Visa Debit or MasterCard Debit card just in time for your base plan renewal.
To get started, log in to your Prepaid Self Serve account and register your credit or Visa Debit or MasterCard Debit card. Once that’s done, you can register for automatic top-ups right away while you’re in your account.
You can register for automatic 30-day top-ups when you activate your Koodo Prepaid service online. Or, if you’ve already activated your service, simply register your credit or Visa Debit or MasterCard Debit card in your Prepaid Self Serve account. Once that’s done, register for automatic top-ups right away while you’re in Self Serve.
You can disable automatic top-ups through the Billing page in your Prepaid Self Serve account.
Activating your prepaid phone
Here’s what you need to activate your Prepaid phone:
1. Your Koodo Prepaid SIM card
Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone
2. Your selected base plan and Booster® add-on(s)
You can choose from a number of base plans and Talk or Data Booster add-ons on our Prepaid plans page
3. Your payment method
You can use a top-up voucher purchased at a Koodo store or retail partner across Canada, or use your credit or Visa Debit card. If you’re paying with a top-up voucher, you’ll need to make sure it has enough funds to cover the total cost of your selected base plan and Booster add-on(s)
Note: Only a credit card or Visa Debit card registered to a Canadian address can be registered to your account. International credit cards or Visa Debit cards aren’t accepted.
4. Automatic top-ups.
With automatic top-ups, leave it to us to top-up your account every 30 days with your registered credit or Visa debit card, just in time for your base plan renewal.
