To activate Molina Healthcare Flex Card, login into https://molina.nationsbenefits.com/activate and Enter the 16 digit card number and expiration date of your Benefits Mastercard® Prepaid Card.
How to Activate Your Molina MyChoice Flex Card:
If you’ve received your Molina MyChoice Flex Card, here are the steps you can follow to activate it:
1. Online Activation:
- Visit the official Molina Healthcare website: https://www.molinahealthcare.com
- Log in to your Molina member account using your username and password.
- Find the section dedicated to your Flex Card and follow the instructions to activate it.
2. Call Customer Service:
- If you have trouble activating the card online, you can call Molina’s customer service for help. You can find the customer service phone number on the back of your card or by visiting the Molina Healthcare website.
- Generally, the customer service number for Molina Healthcare is 1-888-665-4621 (but check your card for any specific instructions).
- They will guide you through the activation process.
3. Activate Using the Mobile App:
- If Molina Healthcare has a mobile app, you can log in to your account through the app and activate your MyChoice Flex Card there.
- Follow the prompts to activate and start using your card.
4. Activate via Mail:
- In some cases, Molina may also offer activation via a printed form or instructions included in your welcome packet. If that is the case, follow the instructions provided with your card.
Using the Molina MyChoice Flex Card:
Once activated, the Molina MyChoice Flex Card can be used for the following benefits (depending on your specific plan):
- Over-the-counter (OTC) products: You may be able to purchase health-related items like medications, supplements, or medical supplies.
- Fitness and wellness services: Some plans offer credits for gym memberships, wellness activities, or healthy food purchases.
- Other health-related services: Depending on your plan, it may cover additional services like transportation for medical appointments, vision care, or dental services.
Checking Your Balance:
You can check the balance and available funds on your Molina MyChoice Flex Card:
- Online: By logging into your Molina Healthcare account.
- By phone: Calling customer service.
- Through the mobile app (if available).
Contact Molina Healthcare:
If you need further assistance, you can contact Molina Healthcare’s customer service:
- Phone number: Check the back of your card for a direct customer support number, or call the general line: 1-888-665-4621.
Molina Member Services is able to assist with MyChoice flex card.
Member Services team can:
• Activate the cards
• View the balances for each allowance
• Check the purchase totals, locations, and decline reasons
• Access card mailing status
• Issue a replacement card
Over-the-counter (OTC) items (Supplemental)
You pay $0 for these services if using your MyChoice Card. You get $310 every quarter to spend on plan-approved OTC items, products, and medications with your MyChoice Card. See “MyChoice Card” section for more information.
You have $310 every quarter (3 If you don’t use all of your quarterly benefit amount, the remaining balance months) to spend on will expire and not rollover to the next benefit period. plan-approved OTC items, products, and medications.
Your coverage includes non-prescription OTC health and wellness items like vitamins, sunscreen, pain relievers, cough and cold medicine, and bandages.
You can order:
1. Online – visit NationsOTC.com/Molina.
2. By Phone – 877-208-9243 to speak with a NationsOTC Member Experience Advisor at (TTY 711), 24 hours a day, seven days a week,
365 days a year
3. By Mail – Fill out and return the order form in the product catalog
4. Through participating retail locations.
You can use your MyChoice card:
In Store: Through participating retail locations.
Online: Visit NationsOTC.com/Molina
By Phone: Call (877) 208-9243 (TTY: 711) to speak with a NationsOTC Member Experience Advisor, 24 hours a day, 7 days a week, 365 days a year.
By Mail: Fill out and return the OTC Order Form in the OTC Product Catalog.
