Common causes include an outdated app version, poor internet connectivity, or camera-related problems such as dirty lens or insufficient lighting.
Here are some details about error code 9708 on the Aadhaar Face RD App (commonly used with UIDAI-linked face authentication) and how you can try to fix it.
✅ What the error means
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Error 9708 is cited in guide-articles as a generic “technical glitch” preventing the app from completing face-authentication.
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Possible causes include unstable internet connection, outdated app version, device compatibility, or improper capture conditions (lighting, angle, background).
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Example from a user thread:
“It is happening only from my SSC app on face authentication” — user on Reddit reporting error 9708 when using Face RD via another service.
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🛠 How to fix or work around error 9708
Here are steps you can try:
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Check your internet connection
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Make sure you have a stable WiFi or strong mobile data signal.
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Try switching from mobile data to WiFi or vice-versa to see if it helps.
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Toggle airplane mode off→on to refresh connectivity.
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Update the Face RD app
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Go to Google Play Store (or App Store) and check if there is an update for the app.
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Using an older version may cause compatibility issues with UIDAI’s servers.
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Clear cache / data of the app
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On Android: Settings → Apps → Face RD → Storage → Clear Cache (and if needed Clear Data).
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This removes corrupted or old stored data which may interfere.
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Ensure proper capture conditions for face scan
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Face should be well-lit, facing the camera, no heavy shadows or background clutter.
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Ensure camera lens is clean, remove glasses/headwear if advised, hair should not cover face.
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Use recommended angle and distance from camera.
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Check device compatibility and settings
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Make sure your OS version is supported (Android version, iOS version) as some newer OS updates changed camera/biometric API behaviour
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Ensure necessary permissions are granted: camera, storage, internet.
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Avoid using rooted devices or those with custom ROMs if possible (some users in forums say rooted/custom ROM devices had trouble).
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Try a different device
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If possible, try the verification on another smartphone (with required camera/OS specs) to check if the issue is device-specific.
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Contact support
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If none of the above works, you might need to raise a support request. Provide: your device model, OS version, app version, steps you tried. This way the backend team can check if it’s a server-side issue.
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🔍 Things to keep in mind
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This error does not necessarily imply your Aadhaar number or data are compromised — it is a functional/technical issue in authentication flow.
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Sometimes the root cause is server-side (UIDAI/Face RD backend) — so even if you do everything correctly, you may have to wait until the service is fully restored.
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If you occasionally get variations (e.g., error 9712, 9609 etc) the same kinds of fixes apply.
