If you’re seeing an “Unable to Show Balance” or commbank current balance unavailable error in the CommBank (Commonwealth Bank of Australia) app or website, it usually indicates a problem retrieving your account data.
Here’s how you can fix or troubleshoot it:
Step By Step Fix
✅ 1. Check Internet Connection
Ensure you have a stable internet connection:
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Switch between Wi-Fi and mobile data.
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Try loading other apps/websites to confirm connectivity.
✅ 2. Restart the App or Device
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Close the CommBank app completely (force stop).
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Restart your phone, then reopen the app.
✅ 3. Update the CommBank App
An outdated app may not display account details correctly.
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Go to Google Play Store or Apple App Store.
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Search CommBank and tap Update if available.
Also Read : Commbank App Not Working Fix
✅ 4. Check for Outages
Sometimes it’s not your fault — CommBank’s systems may be down.
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Visit CommBank’s status page
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Or search online: “CommBank outage” on Twitter/X or DownDetector.
✅ 5. Log Out and Back In
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Tap Log out from the app.
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Wait a few minutes, then log back in.
✅ 6. Clear App Cache (Android only)
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Go to Settings > Apps > CommBank > Storage.
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Tap Clear Cache (NOT Clear Data unless last resort).
✅ 7. Try NetBank (Web) Instead
If the app isn’t working:
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Log in and check if your balance is visible there.
✅ 8. Call CommBank Support
If nothing works, contact:
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13 2221 (from Australia)
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Or chat with them via the app or NetBank.
🛠️ Possible Technical Causes:
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Temporary server sync issue.
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App session expired or corrupted.
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Ongoing maintenance or security check on your account.
