It typically happens when their servers are overloaded (too many people watching at once) or undergoing maintenance.
Common Causes
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High Traffic: This is very common during major live events (like popular football matches) when thousands of users try to log in simultaneously.
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Maintenance: Movistar might be updating the platform.
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Connection Glitch: A temporary handshake failure between your device and their server.
Also Read : dis.gd/phone-errors
How to Fix It
Since the issue is mostly on their end, you often just have to wait. However, you can try these steps to force a reconnection:
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Refresh and Retry: If you are on a browser, press
F5or refresh the page. If on the app, close it completely and open it again. -
Restart Your Router: This is the most effective fix for persistent 503 errors. Turn your router off, wait at least 10 minutes, and turn it back on. This can assign you a new IP address and clear connection “cobwebs.”
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Disable VPNs: Movistar Plus+ blocks many VPNs and proxies. If you are using one, turn it off.
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Check Device Date/Time: Ensure your device’s clock is set to “Automatic,” as time discrepancies can cause server handshake errors.
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Clear Cache:
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Browser: Clear your cache and cookies.
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App (Android/TV): Go to Settings > Apps > Movistar+ > Storage > Clear Cache.
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If the error persists during a big game: The servers are likely just at capacity. Try accessing the service on a different device (e.g., if the TV app fails, try the mobile app or website) as they sometimes use different connection pathways.