Epic Games Not Sending Security Code : Not Receiving Your 2FA Code – Epic Games
There are three reasons why you may not be receiving your two-factor authentication (2FA) code for your Epic Games account:
1. You may have your 2FA method set to the authenticator APP or SMS
- Please check your phone for an SMS or look to see if you have downloaded an authentication app for Epic Games
2. The email is in transit but is experiencing delays. Here are some tips if this is happening:
- Please allow a few minutes for the code to reach your email inbox. Usually, if there is an error in sending it is resolved within a few minutes.
- Check your spam folders.
Note: If you have marked the support.epicgames.com, accts.epicgames.com domain as spam or blocked the address, refer to your email service provider’s support page for steps to unblock the address or unmark it as spam. - Whitelist support.epicgames.com. Refer to your ISP’s support page for steps to whitelist an email domain.
- If you can’t find the code in your spam folder, try refreshing your inbox after a few minutes.
- After 10 minutes, if you still don’t receive the code, click Contact Us to submit a support ticket so that we can help you out.
3. You don’t have access to the email address that is currently on your Epic Games account. If that is the case, click Contact Us to submit a support ticket.
Why don’t I get emails from Epic Games support?
Epic Games support emails are from the following domain: @support.epicgames.com.
There are a few reasons that you might not see emails from Epic Support. Usually, it’s because they’re going to your spam folder or a filter is blocking the messages.
Check the following details to troubleshoot why you’re not receiving our emails:
- Make sure that the email address on your account is correct and free of typos or misspellings, including the email domain.
- Check your spam folders.
Note: If you have marked the support.epicgames.com domain as spam or blocked the address, refer to your email service provider’s support page for steps to unblock the address or unmark it as spam. - Whitelist support.epicgames.com. Refer to your ISP’s support page for steps to whitelist an email domain.
- Make sure you’re not using a role-based address like webmaster@ or postmaster@.
If none of these actions helped, contact your internet service provider (ISP) to make sure they’re not blocking emails from help@support.epicgames.com.
HOW DO I ENABLE MFA ON MY FORTNITE ACCOUNT?
To enable MFA, take the following steps:
- Be sure the email address associated with your Epic Games account is verified.
- Go to your “Account” page.
- Select “Password & Security.”
- Scroll down to the “Two-Factor Authentication” section.
- Choose your preferred method for receiving your security codes.
If you choose to use the Authenticator App method, please note some of the common authenticator apps that Epic Games supports:
- Google Authenticator
- LastPass Authenticator
- Microsoft Authenticator
- Authy
For those who choose to use an authenticator app, it is a good idea to click the “Get Backup Codes” button in the “Authenticator App” subsection. Pressing this button will generate codes you can use as security codes in the event you lose access to your authenticator app. Make sure to take note of these.
If you choose to use the Email Authentication method, each attempt to log into your account that requires a security code will prompt the correct code to be sent to you via email.
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