directv-reward center.com | How do I Claim a DIRECTV Reward Online?
When you receive your DIRECTV reward notification email or letter, simply go to the reward center at directv-rewardcenter.com to review and claim your reward.
To start, you’ll need to enter either your claim number (found on your reward notification email or letter) OR the billing account number that goes with your new reward-eligible service. Normally, this number is located on the top right of your bill.
Depending on the service, your billing account number might vary a bit. Here’s what to use:
| Type of service | Number to use |
| DIRECTV STREAM | Claim number provided on reward notification (email or letter) |
| DIRECTV Rewards | Account Number that is associated with your DIRECTV service |
NOTE: If you have more than one account, click on the + add another account here link and add all of your associated DIRECTV accounts.
Again, don’t forget that you can also use the claim number that came with your reward email or letter instead of your account number.
Within 6 weeks of activating and maintaining your service, you will receive notification via email or letter with instructions on how to redeem your reward.
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How can I check the status of a reward?
You can keep up-to-date with the DIRECTV REWARD TRACKER. It’s a personalized timeline showing where your reward is at – each step of the way. Simply visit the DIRECTV Reward Center and log in with your account number and zip code OR claim # to check your status.
Once you’ve claimed your reward, met the service requirement, if any on your offer and your active service has been confirmed, most customers receive their reward within three weeks. This may be up to nine weeks from your installation / activation date. You can obtain a real-time status for your rewards at the DIRECTV Reward Center on the DIRECTV REWARD TRACKER.
If you still have questions on your reward, please contact the DIRECTV Reward Center by calling the number located on the contact page. To help us answer your questions as quickly as possible, please have your DIRECTV bill on hand with the following information:
- Services ordered.
- Date services were ordered.
- Date services were installed.
How long do I have to claim my reward?
Reward expiration dates vary by promotion, so please take note of the claim by date shown on your reward notification email or letter and on the reward tracker for your reward. In general, you will have a minimum of 30 days to claim your reward from the time you receive notification.
If you are having difficulty, please see the possible reasons below:
- It may take 6 weeks from your installation / activation date before rewards are viewable at the reward center.
- If you have qualified for more than one reward, they may be posted to the reward center at different times.
- Rewards may not be claimed if the service has been canceled.
- Some rewards may not be combined with other offers.
How do I change the name on the Reward Card?
To change the name on your Reward Card, the name on your DIRECTV service account must first be changed. To do so, please contact your local DIRECTV service center. You can find your service center’s contact information by following the link on the contact page.
After the name on your DIRECTV service account has been updated, DIRECTV service center representative can confirm this information with the reward center to ensure the name on your reward card is changed.
How can I check the balance of my DIRECTV Visa® Reward Card?
You can check the balance of your DIRECTV Visa® Reward Card at the reward center by clicking on Check My Reward Card Balance. You’ll need your card and the last four digits of your account number.
