If the Crunchyroll Activate is not working, ensure that your router is functioning properly. Check if the power and internet lights are on and stable. If not, try restarting your router by unplugging it from the power source, waiting for 10 seconds, and then plugging it back in.
In this article, you will find steps that will help you if you run into issues such as:
- Buffering
- Stuttering
- Shows/episodes not loading
First, let’s follow these general steps that can help you fix these issues:
Buffering and connectivity issues
1. Check your router:
Ensure that your router is functioning properly. Check if the power and internet lights are on and stable. If not, try restarting your router by unplugging it from the power source, waiting for 10 seconds, and then plugging it back in.
2. Position your router properly:
Make sure your router is placed in a central location in your home or office. Avoid placing it near walls, metal objects, or other electronic devices that may interfere with the Wi-Fi signal.
3. Check for software updates:
Ensure that the Crunchyroll app and device software (OS) are up-to-date.
4. Reduce network congestion:
If multiple devices are connected to your network and use a significant amount of bandwidth, it can lead to buffering issues. Try reducing network congestion by disconnecting devices that are not in use or limiting the number of devices connected at the same time.
If you are still experiencing connectivity issues after following the general steps, let’s try the following, depending on the device you’re using:
Windows
- Open Control Panel
- Click on Network and Internet, select Network and Sharing Center and then click on Change adapter settings in the left pane
- Right-click the network you are connected and select Properties
- Select and check the Internet Protocol Version 4 (TCP/IPv4) option box, then click on Properties
- Click on Use the following DNS server addresses, and enter the DNS Server of your choice.OpenDNS Servers:
Preferred DNS server: 208.67.222.222
Alternate DNS server: 208.67.220.220Google Public DNS Servers:
Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4 - Select OK to apply the changes
Mac
- Go to System Preferences and select Network
- Click on Advanced and go to the DNS Tab
- Click the + sign in the lower left corner and enter the DNS Server of your choice:OpenDNS Servers:
Preferred DNS server: 208.67.222.222
Alternate DNS server: 208.67.220.220Google Public DNS Servers:
Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4 - Select OK to apply the changes
Android
Note: these steps may vary depending on your device manufacturer.
- Open the Settings app and go to Network & Internet
- Select More connection settings and tap on Private DNS
- Select the option Private DNS provider hostname and enter the DNS Server of your choice:OpenDNS: dns.opendns.com
Google Public DNS: dns.google - Hit Save to apply the changes
iOS
Note: these steps only apply for connections via Wi-Fi. If you want to change the DNS settings on your Cellular Network, you will need to download an DNS Changer app from the App Store.
- Open the Settings app and go to Wi-Fi
- Tap on the i icon next to the Wi-Fi network you are connected to.
- Scroll down and tap on DNS and enter the DNS server of your choice:OpenDNS Servers:
Primary: 208.67.222.222
Secondary: 208.67.220.220Google Public DNS Servers:
Primary: 8.8.8.8
Secondary: 8.8.4.4 - Hit Save to apply the changes
Amazon Fire TV/ Firestick
- Go to Settings > My Fire TV > About > Network and write down all the information shown
- Go to Settings, and then to Network. Select your Wi-Fi Network, click the (☰) button on your remote and select Forget this network
- Select your Wi-Fi Network again and write the password. Instead of clicking Connect, click Advanced
- Enter the IP address and Gateway from step 1
- For Subnet Mask there can be a few options: enter 24 if the Subnet Mask value you noted in Step 1 was 255.255.255.0, or enter 32 if the Subnet Mask value was 255.255.255.255
- Enter the primary and secondary DNS from the server of your choice:OpenDNS Servers:
Primary: 208.67.222.222
Secondary: 208.67.220.220Google Public DNS Servers:
Primary: 8.8.8.8
Secondary: 8.8.4.4
Xbox One
- Go to the Dashboard and press the Options button on the controller
- Go to Network, then to Advanced Settings and select DNS settings
- Select Manual and enter the DNS server of your choice:OpenDNS Servers:
Primary: 208.67.222.222
Secondary: 208.67.220.220Google Public DNS Servers:
Primary: 8.8.8.8
Secondary: 8.8.4.4 - Save and Restart your Xbox One
How can I fix video playing issues on iOS?
When encountering video playing issues on Crunchyroll on your iOS device, it’s essential to start with some basic troubleshooting steps.
These steps can help identify and resolve common issues that may be affecting your video playback experience. Let’s explore the step-by-step process to troubleshoot video playing issues on Crunchyroll for your iOS device:
- Make sure your device is updated with the latest iOS version
- Close other web pages or apps, especially the ones that constantly refresh
- If you are using a VPN, make sure to turn it off.
- VPNs are not supported, and we can’t guarantee the content will be played correctly.
- Reinstall the Crunchyroll app on your device
If you have followed all the troubleshooting steps mentioned above and are still experiencing video playing issues on your iOS device, reach out to our dedicated support team. Include this information on your request:
- Operating System version
- Crunchyroll App version
- Region
- If this is happening with all shows, or just a specific episode/show. Also, the dub and sub language
- A screenshot of the error message or code if available
- If the app is crashing, whether it is during the video playback or on startup.
