Activate Telstra SIM Card Contact Number: Activate your Pre-Paid or Post-Paid Service

11/10/2024 Freddy Australia Comments Off on Activate Telstra SIM Card Contact Number: Activate your Pre-Paid or Post-Paid Service
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Activate Telstra SIM Card Contact Number : Activate your Pre-Paid or Post-Paid Service

To activate your new Telstra SIM Card, Go to prepaid.activate.telstra.com.au. Enter your SIM serial number (on the back of your SIM kit). Choose to transfer your number from your current provider, or get a new Telstra number.

To activate your Telstra SIM card, follow these steps:

  1. Pre-Paid Activation:

    • Open a web browser and visit Telstra’s prepaid activation page.

    • Find the SIM serial number on the back of your SIM card and enter it into the text box.

    • Choose whether you want to port your current number or get a new one.

  2. Post-Paid Activation:

    • Download the My Telstra app on your iPhone or Android phone.

    • Open the app, select ‘Track my orders,’ then choose your order and hit ‘Activate’.

  3. eSIM Activation (if applicable):

    • eSIM activation is quicker and more eco-friendly. Check if your device is eSIM compatible on Telstra’s dedicated eSIM page.

Activating your Pre-Paid or post-paid service can be done in a few simple steps. We’ll ask you a quick question when you start to make sure you’re on the right track.

Before you start, you’ll need your pre-paid SIM serial number found on the back of the packaging, and a valid form of ID.

When you activate, you can choose to transfer your current number from another provider or get a new Telstra number. If you want to transfer your current number to Telstra, keep your existing SIM (from your current provider) in your phone until your service is disconnected.

Once you’ve activated your SIM card, your pre-paid service should be up and running within 4 hours, but it can take longer. If you’re transferring your mobile number, we can only do this within our operating hours.

Telstra SIM Card Contact Number

There are a few ways to contact Telstra regarding your SIM card:

  • My Telstra App: The quickest way to get support is through the My Telstra app. They can identify your account and connect you to the right expert via phone or chat.
  • Telstra Website: You can find support and contact information on the Telstra website at https://www.telstra.com.au/contact-us.
  • Phone Call 13 22 00 : You can call Telstra directly at 13 22 00, but be aware that wait times may be longer than using the app.

Activate your pre-paid service

Activate your pre-paid service online in a few simple steps:

  1. Go to prepaid.activate.telstra.com.au.
  2. Enter your SIM serial number (on the back of your SIM kit).
    serial number on a SIM kit packaging
  3. Choose to transfer your number from your current provider, or get a new Telstra number.
  4. Choose whether you’d like to activate your SIM for a mobile or for another data-only device.
  5. Fill out your ID details.
  6. Enter your contact details.
  7. Select a plan and recharge.
  8. Confirm your details and click Activate.

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When you activate your Telstra service, your prior provider’s service will automatically be disconnected. Once your Telstra service has been activated, we will contact you through email or text message to let you know.

To check if your service is activated, insert it into your device. Turn the device off and back on again. If you see ‘Telstra’ next to the coverage bars, your new service is active. You can restart your device regularly to check if your service is active.