Quick answer: The live chart above shows Chase problem reports from users over the last 24 hours. If the report count is spiking, other users are likely facing the same issue right now. You can add your own report and leave a comment below with your city and the error you see.
JPMorgan Chase is the largest bank in the United States, headquartered in New York City. Millions of customers use the Chase mobile app and chase.com for checking accounts, credit cards, Zelle transfers and QuickPay.
What usually stops working
When Chase has problems, users most often report issues with:
- Chase mobile app
- Chase.com online banking
- Zelle transfers
- Credit card payments
- ATM and debit card
What to check on your side first
Before assuming an outage, restart the app, check your internet connection on another site, and try logging in from a browser instead of the app. If the chart above shows a spike in reports, the problem is likely on the bank’s side and usually resolves without any action from you. For account-specific issues such as a locked account or a blocked card, contact Chase support directly through their official website or the phone number on the back of your card.
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Report your issue
Use the “I have a problem” button above to add your report to the live chart, and post a comment below describing what is failing for you. Mentioning your city, device and the exact error message helps other users confirm the scope of the problem.