How do I redeem a code to my Epic Games account?

If you see this error code, follow the steps below to verify your game files.

If you still see this error after you’ve verified your game files, it is likely that you’re trying to play a version of the game that is no longer available, such as a press, beta, or alpha version.

Ls-0013 error when trying to launch Pathfinder: Kingmaker can be fixed by re-installing Royal Ascension DLC

Verify the game files

Verifying your game files ensures your game is installed and updated properly. To verify your game files:

1. Open the Epic Games Launcher.
2. Click Library.
3. Click the three dots next to the game you want to verify.
4. Click Verify.

Depending on the size of the game, this process may take a while. Once it’s done, relaunch your game.

Clear the Launcher webcache

Windows

1. Exit the Epic Games Launcher by right-clicking on the system tray icon in the bottom-right corner, and then click Exit.
2. Press Windows key + R and type “%localappdata%” to open a File Explorer window.
3. Open the Epic Games Launcher folder.
4. Open the Saved folder.
5. Click the webcache folder, and then delete it.
6. Restart your computer and start the Epic Games Launcher.

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Mac

1. Exit the Epic Games Launcher.
2. Open Finder.
3. Click on Go then Go to Folder…
4. Type ~/Library/Caches/com.epicgames. EpicGamesLauncher and press Enter.
5. Drag the webcache folder to the Trash.
6. Press control and click on Trash.
7. Click on Empty Trash.
8. Relaunch the Epic Games Launcher.