westpac.com.au/activate Card : Activate Your Westpac Card
To activate your new Westpac Card, login into www.westpac.com.au/personal-banking or Search Activate Card in the Smart Search bar. Enter the Card number and Tap Activate. Tap to change your card PIN (optional).
Activate your card easily in Cards Hub within the Westpac App or in Online Banking
Different Ways to activate your card
In the Westpac App
Before trying these instructions make sure you update to the latest version of the app.
- Activate your card via Cards Hub or Search Activate Card in the Smart Search bar
- Enter the Card number
- Tap Activate
- Tap to change your card PIN (optional)
In Online Banking
- Go to Service > Services > Card Services
- Select Activate Card
- Enter the Card Number and expiry date and select Activate
No activation is needed for Flex and PartPay Cards. Add to Digital Wallet or use the Digital card in the Westpac app for payments.
Activating a business debit or credit card?
If you’re a business customer, you’ll need to have a personal profile and be registered for Online Banking to activate your card online. Simply switch to your personal profile and follow the steps.
If you don’t have a personal profile, register for Online Banking before activating your card.
What happens after I cancel my card?
- The new card will arrive within 4-6 working days
- A new card can be delivered to you or sent to a branch
- Once you receive your card, activate it via the Westpac App.
- Your replacement card details will be automatically updated in any digital wallets this card has been added to and you can continue to make transactions without the need activate your replacement card/s.
- If the card you have cancelled has a linked card (such as a PartPay Card or Additional Card), then both cards will be reissued.
- If you cancel your PartPay Card or a credit card linked to a PartPay Card, then new cards will be issued for both.
Is there a 24/7 number I can call?
The fastest way is via the Westpac App. Just sign in and skip the automated questions to talk to a real person
You can also call our 24/7 card centre on 1300 651 089 or +61 2 9155 7700 if outside Australia.
What to do if your wallet is lost or stolen
A lost or stolen wallet can mean more than just lost credit cards. There’s your driver’s licence, mobile phone, car or house keys to consider:
- Check the Lost Wallet Checklist (PDF 90KB) for a list of Australian financial institutions and their numbers
- Report the loss or theft to police on 000 or the Police Help Line 131 444
- Contact your insurance company, locksmith and mobile network provider (where applicable)
- Use Cardless cash to get money from any Westpac ATM
