Activate Citizens Bank Debit Card : activate your Citizens Visa Debit Card
To activate your new Citizens Bank Debit Card, go to Citizens Mobile App. Then go to “Manage Debit Cards” in the menu and it will bring you to where you can activate your debit card in the app.
Your Citizens Debit Card offers a convenient and secure way to make your purchases. It provides:
Simple:
- Make purchases at millions of locations worldwide.
- Purchases are automatically deducted from your primary checking account.
- The tap-to-pay feature only takes seconds to checkout.
- Add your debit card to the digital wallet on your mobile phone for faster checkouts.
- No–fee balance inquiries, deposits and cash withdrawals, payments and transfers at any Citizens ATM.
- Make purchases and get cash back using your PIN at participating retailers.
Security:
- Didn’t make the purchase? Zero Liability coverage against unauthorized purchases.
- Real time 24/7 account fraud monitoring and alerts.
- Freeze your debit card in the Citizens Mobile Banking app if it’s misplaced and easily unfreeze it when it’s found.
- View recent transactions, balances and monthly statements with online and mobile banking.
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How do I activate my Citizens debit card?
You can activate your debit card in a few different ways:1. Use the Citizens Mobile App*. Go to “Manage Debit Cards” in the menu and it will bring you to where you can activate your debit card in the app.
2. Complete a purchase. Make an in store purchase with your debit card using your PIN.
3. Visit an ATM. Complete a transaction at any Citizens ATM with your debit card with your current PIN.
4. By phone. Call 1-800-527-1800 and have your card and PIN handy to activate.
How do I change my PIN?
If you know your current PIN, you can visit any Citizens ATM to make a change to a new, easier to remember PIN. If you do not know your current PIN, you can visit your local branch where they can help you reset your PIN to a new, easier to remember one. Please be sure to have a photo ID and your debit or ATM card with you in order to reset your PIN in a branch. A PIN reminder can also be mailed to you by calling 1-800-922-9999.
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How is my debit card different from a credit card?
When you use your debit card, funds are deducted from your primary checking account linked to your debit card. You can use it in two ways:
- You can simply sign or tap for your purchase.
You must press the “Credit” button and sign or tap to pay for your purchases. - You can use your PIN at participating retailers.
You must press the “Debit” or “ATM” button on the retailer’s terminal. Then enter your Personal Identification Number (PIN). With PIN-based purchases you can also get cash back when you make a purchase at participating merchants.
Can I change my ATM card to a debit card? If so, how?
Yes! You can replace your existing Citizens ATM Card with the convenience of a debit card if you have a checking account with us. To replace your ATM card, call 1-800-922-9999 or visit your local branch. You’ll receive your new Citizens Debit Card in 3-5 business days.
