gohelp.discovery.com Error 403 : Troubleshooting DRM Error Messages on Discovery GO
There are many reasons why you may receive an Discovery GO error 403 during video playback with the prefix “DRM,” including certain limitations with our ability to stream specific shows and episodes in your location, your use of some older devices, and/or an issue with your HDMI cables.
If you are having video playback issues and receive an error message with the prefix “DRM,” please try the following steps, in this order:
- Completely power off your device and TV.
- If you are using an HDMI cable, unplug it from both your device and your TV.
- Turn your device and TV back on.
- Replug your HDMI cable into your device and TV.
- Open the GO app.
Apple TV passcodes
If a message appears on your TV asking for a Passcode, you may have content restrictions enabled. Restrictions work like parental controls, allowing you to restrict access to certain content on your Apple TV. You can turn this feature off by navigating to the Restrictions settings from your Apple TV home screen following these steps.
1. Select Settings
2. Select General
3. Select Restrictions
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AVFoundationErrorDomain-11819 on Apple TV or iOS
If you experience an AVFoundationErrorDomain-11819 error while watching an episode on your Apple TV or iOS device, you will need to refresh your device to clear the error. Please try the following steps to resolve the issue.
Apple TV
Restart your Apple TV:
- Unplug your Apple TV as well as the TV it’s connected to from power for a minimum of 2 minutes
- Plug both devices back in
- Turn both devices back on
- Then reopen the GO app and try watching an episode again
iPhone or iPad
Restart your iPhone or iPad:
- Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to power your device off
- After 10 seconds, press the Sleep/Wake button to turn your device back on
- Once your device powers on, reopen the GO+ app and try watching an episode again
No internet connection error
If you receive an error message stating there is no internet connection, try testing your internet is working properly by using another device with the same internet connection to load a webpage or app.
If you still experience issues connecting, please try the following steps:
- Close the GO app or browser window
- If you are using a web browser, Android device, Fire TV or Fire TV Stick, clear your device’s cache and data
- Open the GO app, or reload the browser page and start watching the video again
If the issue persists, please Submit a Request and include the following information:
- The device you were using to stream
- The current app version that is installed
- The current system version installed on your device
Video not available error
If you continue to receive a video not available error, please try the below steps.
- Close the GO app or browser window
- If you are using a web browser, Android device, Roku TV or Roku Stick, Fire TV or Fire TV Stick, clear your device’s cache and data
- Open the GO app, or reload the browser page and start watching the video again
If the issue persists, please ‘Submit a Request‘ and include the following information:
- The video or episode you were watching
- The device you were using
- The product featured in the commercial
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Video playback issues on Andriod mobile devices – Video Enhancer and Color Effect Settings
If you are unable to stream GO app video on your Android device and receive the error message, “Sorry, there seems to be a technical issue,” there may be a conflict with Video Enhancer or Vibrant Color Effect settings on your device.
In order to remedy this issue, please try disabling Video Enhancer and/or Vibrant Color Effect in your device display settings.
- Navigate to Video Settings
- Disable Video Enhancer and/or Vibrant Color Effect
- Launch the GO app and play a video to see if the error persists.
Video playback issues: freezing, buffering, fuzzy video, black screen
Our GO apps use adaptive bitrate streaming, which means that the quality of the video you’re watching is reliant upon the strength of your wireless connection.
If you experience issues with video playback, please check your Wi-Fi connection. If you’re still unable to stream video using other apps, try signing out of discovery+ and signing back in.
If you’re still experiencing video playback issues, please try the following steps, in this order:
- Close the discovery+ app
- Turn off the device you are using to stream the GO app
- Turn off, then restart your internet modem and router
- Power your device back on
- Open the GO app
Video playback issues on Android devices If you are unable to stream discovery+ video on your Android device, and receive the error message, “Sorry, there seems to be a technical issue,” there may be a conflict with Video Enhancer or Vibrant Color Effect settings on your device.
In order to remedy this issue, please try disabling Video Enhancer and/or Vibrant Color Effect in your device display settings.
