When you select the “Remember me” check box and then log in, your username is encrypted and stored on the computer you are currently using. The next time you log in, we will prefill your username and you only need to enter your password (which, for security reasons, is never saved) to log in.
Up to seven Fidelity usernames may be stored on a computer and accessed from the “Username” dropdown menu. If you log in from multiple computers, such as your home and work computers, you must save the username on each computer separately.
For security reasons, only the last three characters of saved usernames are displayed with “Remember me.” If you are saving multiple usernames on the same computer, be sure that the last three characters are different, so that you can tell them apart easily.
Important: Because “Remember me” stores your username on the computer you’re using, do not use this feature on public computers (such as those in a library or internet cafe).
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My username was saved, but now it isn’t in the list of saved usernames. Why not?
There are three reasons your username may not be in the list of saved usernames:
- You are logging in from a different computer. When you selected the “Remember me” check box and logged in, your username was encrypted and stored on the computer you were using at that time. If you log in from a different computer, you need to check “Remember me” to save your username.
- More than seven Fidelity usernames have been saved on the computer you are using. Up to seven usernames may be stored on any computer. If customers attempt to save more than seven Fidelity usernames on a computer, only the seven most recently logged in usernames will appear in the dropdown list.
- Your “cookies” were deleted. Your username is saved in a file called a “cookie.” When cookies are deleted from your computer, your username will no longer appear in the list of saved usernames. Once deleted, you should close your browser and open a new browser to begin entering your username and password.
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