Alice Mail addresses (@alice.it) date back to Telecom Italia’s old ADSL and internet branding, and while the “Alice” name was retired for new customers around 2010, long-time users can still access their @alice.it inbox through the TIM Mail webmail portal. When something breaks, though, the error messages TIM shows aren’t always self-explanatory. This guide walks through what each one actually means and how to get back into your inbox.
TLDR
- Check whether it’s a general TIM outage before troubleshooting your own account — use Angie, TIM’s virtual assistant, on the TIM Mail help page.
- Error Feube001 and 71003 are server-side issues on TIM’s infrastructure — waiting it out or contacting support is usually the only fix.
- Error 71001 and messages like “username, password or client certificate incorrect” mean your login credentials are wrong — recheck them or reset your password.
- If Alice Mail works on the website but not in Outlook, Thunderbird, or your phone’s mail app, the problem is almost always your mail client’s IMAP/SMTP configuration, not TIM’s servers.
- Error 554 on outgoing mail usually means you tripped an antispam limit, often from sending to too many recipients at once.
On this page
Is Alice Mail down right now, or is it just you?
Before you touch any settings, rule out a general outage on TIM’s side. Alice Mail addresses are serviced through the TIM Mail platform, and TIM runs a built-in diagnostic through its virtual assistant:
- Go to the TIM Mail help page (search “Guida TIM Mail” if you don’t have the link saved).
- Click the Angie chat icon in the bottom-right corner.
- If Angie doesn’t run the check automatically, type mail_portale into the chat box.
- Wait for the progress bar to complete.
If Angie reports that the mail service is working normally with no widespread faults detected, the problem is isolated to your account, device, or app configuration — skip ahead to the section that matches your situation. If it reports an active fault, there’s nothing to fix on your end; you’ll need to wait for TIM to resolve it.
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Alice Mail error codes explained
Here’s what each commonly reported error actually means:
| Error | What it means | Where the fault usually sits |
|---|---|---|
| Feube001 | Mailbox can’t be reached | TIM’s servers |
| 71003 | General mail service fault | TIM’s servers |
| 71001 | Username or password entered incorrectly | Your credentials |
| 403 | Access forbidden while loading the mail portal | Usually TIM’s servers, sometimes browser/cache |
| “Username, password or client certificate incorrect” / code 535 | Invalid login when connecting through a mail app | Your credentials or client setup |
| 554 | Outbound antispam rule triggered | Your sending pattern (e.g. mass recipients) |
Fixing server-side errors (Feube001, 71003)
These two are the ones you genuinely can’t fix by changing settings, because the fault sits on TIM’s infrastructure, not your account.
- Wait a couple of hours and try again — both errors typically resolve on their own once TIM’s systems recover.
- If it’s still happening after a few hours, contact TIM support and give them the exact error code — that speeds up diagnosis on their end.
- As a workaround while you wait, changing your device’s DNS to Google (8.8.8.8 / 8.8.4.4) or Cloudflare (1.1.1.1 / 1.0.0.1) occasionally resolves connectivity that looks like a mail fault but is actually a DNS routing issue.
Fixing login errors (71001, invalid credentials)
If Angie confirms there’s no general fault and you’re getting a credentials-related error, the fix is usually straightforward:
- Double-check you’re typing your full email address (including @alice.it) in the username field, not just the part before the @ symbol — this is the single most common login mistake reported.
- Confirm Caps Lock isn’t on and there’s no trailing space copied into the password field.
- If you’re still locked out, use TIM’s official credential recovery process: go to the TIM Mail login page, enter your email address, and follow the verification steps. If you’ve set up a recovery number, you’ll get a code by SMS.
- Once you’re back in, consider turning on two-factor authentication for the account — it adds a code requirement any time you log in from a new device, which helps if the lockout was caused by a suspicious login attempt rather than a simple typo.
Webmail works but Outlook or your phone app doesn’t
If you can log in fine at the TIM Mail website but Outlook, Apple Mail, or Thunderbird keeps rejecting your account, the problem is almost always the client’s connection settings rather than your TIM account itself. Use these parameters:
| Setting | Value |
|---|---|
| Username | Your full address, e.g. name@alice.it |
| Incoming server type | IMAP (recommended) or POP3 |
| Outgoing (SMTP) server | out.alice.it |
| SMTP port | 587 |
| Security | STARTTLS |
| SMTP authentication | Enabled (required) |
If you’ve already got these values entered and it’s still failing, the cleanest fix is usually to delete the account from the app entirely and set it up again from scratch, rather than editing the existing configuration — this matters especially after an app update or an OS update, which can leave a stale configuration behind.
On iPhone: Settings > Mail > Accounts > Add Account > Other > Add Mail Account > enter your name, email, and password > choose IMAP > enter the parameters above > save.
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Fixing outgoing mail and error 554
If incoming mail works fine but sending fails with error 554, TIM’s antispam system has flagged your outgoing pattern — commonly triggered by sending the same message to a large number of recipients at once. There’s no way to override this from your end; it clears once TIM’s filter resets, which is typically within a short window. Avoid sending large batch emails from a personal Alice Mail account if this keeps happening, since that’s the usual trigger.
Frequently asked questions
Is Alice Mail the same as TIM Mail?
Yes. Alice was Telecom Italia’s old consumer internet brand. Addresses ending in @alice.it still work, but they’re now managed entirely through the TIM Mail platform — you log in and get support through TIM, not a separate Alice service.
Why does my Alice Mail work on the website but not on my phone?
This is a client configuration issue almost every time. Your phone’s mail app is likely using outdated or incorrect IMAP/SMTP settings. Remove the account and re-add it using the parameters listed above.
How long do Feube001 and 71003 errors usually last?
There’s no fixed duration since both are server-side faults, but they typically clear within a few hours. If it persists well beyond that, contacting TIM support directly with the error code is the fastest path to resolution.
I forgot my Alice Mail password. How do I recover it?
Use TIM’s official credential recovery flow from the TIM Mail login page. You’ll need to enter your email address and complete identity verification; if you’ve registered a recovery phone number, a code is sent by SMS.
